Onboarding Manager

About ApprentiScopeApprentiScope is the leading workforce-management platform purpose-built for Registered Apprenticeship programs. Our customers range from Fortune 500 companies to State Governments. ApprentiScope’s robust platform replaces labor-intensive manual processes, enabling our customers to scale their programs, reduce their compliance burden, and generate measurable outcomes. We are a seed-stage, fully remote company with a small, high-performing team.About the RoleOnboarding Specialists own every new customer's journey from signed contract to go-live. You'll run our largest implementations end to end: building project plans, coordinating data migrations, standing up SSO, and guiding customer IT and security stakeholders through technical rollouts. At the same time, you'll build the scaled onboarding motion for our smaller customers: cohort kickoffs, group training, and self-serve resources that cut time-to-launch without cutting quality. You're our first dedicated onboarding hire, which means you'll inherit a live queue of active implementations and build the system while running it. At go-live, you hand each customer to a Customer Success Manager who owns the ongoing relationship, renewal, and expansion. Your job is to get every customer to that handoff quickly, configured correctly, and confident in the product. The role sits at the intersection of project management, technical configuration, and teaching.Responsibilities Onboarding & ImplementationOwn new customer onboarding from contract signature to go-live: build the project plan, set milestones, coordinate stakeholders, and deliver on scheduleRun enterprise implementations end to end: SSO and identity setup (SAML, Microsoft Entra, Okta), data migration, security and IT coordination, and phased rollouts across programs and locationsConfigure each customer's environment around their program structure and compliance requirements, including compliance workflows, coordinating internally on data migration and integrationsDeliver role-based training that makes program sponsors, administrators, and field staff self-sufficient quicklyTrack time-to-launch and clear blockers proactively; no project stalls without a named owner and a next stepScaled OnboardingDesign and run the one-to-many motion for smaller customers: cohort kickoffs, live group training, and office hoursBuild the templates, guides, and self-serve resources that reduce per-customer onboarding hours every quarterTurn what you see in the field into a prioritized friction list for the product team: what should be self-serve, what should be automated, what confuses customersSystems & HandoffsDefine and enforce the go-live gate: a completion checklist plus a first adoption milestone before any account moves to steady stateBring the account's CSM in at kickoff so every customer meets their long-term owner on day oneOwn onboarding metrics and report them weekly: time-to-launch, active project count, go-live rate, and aging on anything stalledBuild the onboarding playbook (project templates, milestone plans, training curriculum) as an early member of a growing teamSkills & Qualifications4+ years in implementation, onboarding, professional services, or technical project management at a B2B SaaS companyProven ability to run 10+ concurrent implementations: multi-stakeholder coordination, milestone tracking, and on-time deliveryHands-on experience with technical implementation work: SSO and identity providers (SAML, Entra, Okta), data migration, and integrations, comfortable working directly with customer IT teamsExperience running enterprise rollouts: security reviews, IT and procurement stakeholders, multi-month timelinesExperience building or running one-to-many onboarding: cohorts, webinars, templated implementationsComfort with data: tracking cycle times and capacity, maintaining CRM hygiene (we run on HubSpot)Aptitude for developing deep technical product knowledge (configuration, integrations, workflows) and learning a regulated domain: Registered Apprenticeship complianceTraining and facilitation skill: can teach a room of field users or a C-suite sponsor with equal clarityWrites documentation other people can actually run: project plans, status updates, playbooksBehavioral TraitsStructured operator: runs a dozen concurrent projects without letting details slipFinisher: allergic to stalled projects; drives every implementation to go-live and closes every loopBuilder: documents as they go and turns anything done twice into a templateProactive, not reactive: customers and teammates always know the status and the next stepBoundary-disciplined: protects the project plan, flags scope creep early, and hands off cleanly instead of holding onComposed under pressure: keeps priorities straight when timelines compress and multiple accounts need attention at onceIntellectually curious: genuinely wants to master a complex, compliance-driven product and domainBenefitsHealth Insurance (Medical, Vision & Dental)Educational, Bereavement & Parental leave20 days paid time offWork from home stipendCompensationBase Salary: $75,000-$90,000Equity: significant early-stage stock options