Join our dynamic team at Plumber Brother as an Online Booking Assistant, where your role will be vital in ensuring our consumer services run smoothly and efficiently. As an integral part of our operations, you will be responsible for managing online bookings, responding to customer inquiries, and providing exceptional support to our clients. The Online Booking Assistant position is crucial for maintaining our high standards of customer service. You will utilize various communication tools and software to facilitate the booking process, capture customer details accurately, and address any concerns or questions from potential clients. In this fast-paced environment, your organizational skills and attention to detail will shine as you work to optimize our scheduling system while helping clients secure timely plumbing services.

Responsibilities

• Manage online booking requests efficiently and accurately.
• Respond promptly to customer inquiries regarding services and bookings.
• Maintain and update the booking system with customer details and appointments.
• Coordinate with plumbing technicians to ensure smooth scheduling of services.
• Provide reminders to clients about their bookings and follow-up post-service.
• Resolve customer concerns related to appointments and bookings in a professional manner.
• Assist in developing and implementing strategies to improve the booking process.

Requirements

• Proficient in using booking and scheduling software.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Customer service experience, preferably in a consumer service setting.
• Attention to detail and accuracy in managing customer information.
• Ability to work independently and as part of a team.
• Flexible schedule to accommodate varying customer needs.