Job Title: Audio/Video Consultant

Location: Atlanta, GA 30328

Primary Responsibilities:

• Design, implementation, and improvement of the Audio and video conferencing services
• Experience designing conferencing and voice solutions across a geographically diverse environment
• Work with team to identify the design needs for cost effective solutions.
• Assess and approve all voice and video equipment, hardware, and software upgrades.
• Ensure disaster recovery plans are in place and updated.
• Take escalations from support teams and provide root cause analysis and advanced problem management.
• Develop KBs for operating and full documentation of solutions.
• Provide root cause analysis and advanced problem management.
• Works with training department to develop learning content and best practices for using room equipment and Teams meetings.
• Ensure standard operating procedures are formally in place and followed.
• Producer for large meetings and providing consulting for other large meetings.
• 5+ years of Voice & Video experience. Experience with xxxxx Teams and xxxxx Teams Room hardware.
• Self-directed, fast-paced, collaborative, and results-oriented