Onsite Computer Technician

Technician, Computer, End UseThis position will require onsite presence at our facility in Highland Park, MI.The Technician, Computer, End Use under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and the installation of new and existing personal computer systems. Performs level 1 triage and provides onsite support for Telecom, Systems, and Networking. Works on moderately complex applications. Confers with end users to determine types of hardware and software requirements. Selects appropriate software from the software stack. Installs new hardware and maintains existing hardware. Supports work from home agents and provides support to executive staff.EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-usResponsibilitiesInstall and configure personal computer hardware, software applications and peripheralsProvides Sr Management/Executive supportWorks independently with minimal supervision requiredInstall and configure various operating systems including but not limited to Microsoft, Unix, and LinuxTroubleshoot Windows 10, for common software and hardware related problemsTroubleshoot network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipmentQualificationsMinimum 1-2 years experience as a personal computer technician supporting a large environment of usersProven ability to troubleshoot users' issues remotelyProficient in MS Word, Excel, OneDrive, and TeamsAdvanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, and networking cablingExpertise with remote support tools i.e., BomgarTerminal Servers, or VMWare1-2 years' experience with hands-on Networking and Active DirectoryAdvanced knowledge of personal computer hardware and peripherals