Job TitleEssential Duties, Functions, and Core AccountabilitiesRepresent ProSolar as the face of our brand in assigned partner stores and eventsBuild rapport with potential customers to win appointmentsMust work at least 40 hours/week at least, sometimes including weekends and holidays if needed (overtime pay)Potential days in the retail office in St. Thomas, Home Depot - St. Thomas and Home Depot - St. CroixExtensive product knowledgeAssess all customer issues by checking Zoho for tickets, checking status of tickets, and adding new tickets if neededClear and constant communication with service departmentCreate, track, and update service tickets once resolvedExplain monitoring app features and troubleshoot connectivity or data sync issuesWalk customers through basic troubleshooting steps whileEscalate complex technical issues to field technicians or project managersUpdate customers on their ticket statuses/project install statusesLog all interactions in the CRM or ticketing systemMaintain accurate records of customer interactions and system issuesWork with installation, operations, and engineering teams to resolve customer issuesRelay customer feedback to internal teams for service improvementsEnsure a positive experience by showing empathy, patience, and professionalismQualify prospective customers for ProSolar solar and storage solutionsSchedule appointments with ProSolar Field Sales ConsultantsMeet or exceed team and individual pre and post-sales goalsSet appointments by educating homeowners about the benefits of solar powerTrack and record homeowner informationResponsible for managing your territory efficientlyAct as a representative of the ProSolar brand, promoting its products, services, and valuesProactively seek out opportunities to generate leads through networking, events, and outreach effortsEducate potential customers about solar energy benefitsCollaborate with sales teams or managers to follow up on leads and convert them into sales or installationsAssist in marketing efforts by distributing promotional materials, attending trade shows or events, and participating in marketing campaignsProvide feedback and insights to marketing teams regarding customer preferences, market trends, and competitive landscapeRequirements1-3 years of customer service experienceHigh school diploma or equivalentProficient in Zoho desk, Cliq, and Zoho in generalExcellent communication, phone etiquette, professional and courteous disposition, and persuasive and results-orientedThe ability to promote our brand to homeowners on the benefits of clean energy with integrityProfessional working attitude, good attention to detail, and reliableExcellent verbal and written communication skillsAbility to work well with others in a collaborative team environmentComfortable and adaptable to working semi-autonomously in various retail locationsMotivated team players and a desire to learn all aspects of solar systemsAbility to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remain tactful when communicatingAuthorized to work in the US for any employerCan spell very well and learn "our brand and voice" quicklyMust be able to pass a background, credit check, and drug screenProvide regular updates and reports to the company regarding your activities, achievements, and challenges in the fieldAdhere to ethical standards, industry regulations, and company policies while representing the solar brand or companyMaintain professionalism, integrity, and a positive brand image in all interactions with customers and partnersBenefitsProSolar offers a comprehensive benefits that includes:401(k) matchingVision insuranceDental insuranceLife insuranceDisability insuranceHealth insurancePaid time offPaid holidays