MalaceHR is seeking a Data Center Break/Fix Technician I for a short-term, 2–4 week assignment supporting a large-scale data center installation project. This is an entry-level, hands-on technical role focused on assisting installation and deployment teams with basic hardware diagnostics, break/fix support, racking, cabling, and documentation activities.

Working under the direction of senior technicians and project leads, the Technician I will help ensure timely installation, proper hardware setup, and smooth operational readiness of data center infrastructure.

Key Responsibilities

Break/Fix & Technical Support

• Perform basic physical diagnostics and replace hardware components such as memory, hard drives, NICs, and power supplies.

• Follow established runbooks and SOPs to resolve Level 1 hardware issues.

• Escalate complex or unresolved issues to senior technicians or vendor support as required.

Installation & Deployment Support

• Assist installation teams with server racking, stacking, cabling, labeling, and asset placement.

• Support initial power-on, validation testing, and basic troubleshooting of newly installed equipment.

• Reseat cables, inspect racks, and perform light preventive maintenance during deployment activities.

Ticketing & Documentation

• Respond to hardware-related tickets in the ITSM system within defined SLAs.

• Accurately document all work performed, including component swaps, serial number updates, and asset changes.

• Assist with inventory tracking by logging parts used and updating stock records.

Security & Compliance

• Follow all data center physical security protocols and access control requirements.

• Maintain compliance with site safety standards and change management procedures.

Qualifications

• Entry-level experience in IT, data center operations, or hardware support preferred.

• Familiarity with server components, basic networking hardware, and data center environments.

• Ability to follow technical instructions, runbooks, and standard operating procedures.

• Comfortable working in a fast-paced, hands-on installation environment.

• Ability to lift and move equipment (up to 50 lbs) and work in raised-floor data center spaces
  
  
  
  INDSJ