Onsite Support Technician Ii Austin Tx

Position Description:

• The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology.
• Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems.
• Troubleshoots and resolves software and hardware failures.
• Identifies network problems when they relate to personal (desktop or laptop) computers.
• Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians

Minimum Yrs of Experience, Skills, and Qualifications

• 4 Experience providing white-glove executive level support
• 5 Experience providing end-user support
• 5 Experience in supporting personal computer hardware and routine software installation
• 5 Experience troubleshooting IT hardware and peripherals in a enterprise environment
• 5 Experience support Microsoft Productivity tools such as Office 365 and MS Teams
• 4 Experience support video tele-conferencing solutions such as Cisco Webex

Preferred Skills and Qualifications

• 5 Experience creating technical knowledge articles
• 4 Experience utilizing ServiceNow in a support environment
• 5 Working in a multi-vendor environment for support operations