Operational Performance Analyst

Operational Performance Analyst

Are you someone who loves turning data into insights, solving complex business problems, and helping teams achieve better outcomes?

The Operational Performance Analyst reports to Recovery Operations and serves as the shared intelligence function between Recovery Operations, Operational Excellence, and Finance. This role provides the visibility, analysis, forecasting, and insights needed to improve recovery outcomes, operational effectiveness, and overall business performance.

As the connective tissue between these functions, you will help leaders understand what is happening in the business, why it is happening, and what actions will drive better results. You will identify bottlenecks, evaluate performance trends, measure the impact of process improvements, improve forecasting accuracy, and deliver actionable recommendations that support data-driven decision-making.

The ideal candidate is naturally curious, analytical, and business-minded. They are equally comfortable working with large datasets, building dashboards, conducting root-cause analyses, and communicating insights to leaders across the organization.

What You'll Do

Analyze Business Performance

• Monitor and analyze key operational and financial performance metrics.
• Identify trends, risks, opportunities, and performance drivers across the business.
• Conduct root-cause analyses to understand why results are improving or declining.
• Provide actionable insights to improve operational effectiveness and financial outcomes.
• Translate complex data into clear insights that support decision-making.

Support Recovery Operations

• Analyze productivity, inventory quality, throughput, recovery performance, and operational capacity.
• Help identify opportunities to improve inventory churn rate and financial results.
• Evaluate the impact of process improvements, workflow changes, and automation initiatives.
• Measure business outcomes resulting from operational improvements.

Drive Continuous Improvement

• Promote data quality, reporting consistency, and metric integrity.
• Develop scenario analyses and performance projections to support strategic decision-making.

Qualifications

Required

• Bachelor's degree in: Business, Finance, Economics, Analytics, Statistics, Operations Management, or a related field.
• 3+ years of experience in business analytics, operational analytics, finance, or a related analytical role.
• Advanced Excel skills and experience with reporting and visualization tools such as Power BI.
• Strong analytical and problem-solving abilities.

• Experience working with large datasets and developing meaningful insights.
• Experience leveraging AI tools and technologies to improve analysis, reporting, data interpretation, productivity, and decision-making.

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Who is Intellivo? 

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while eliminating burdensome outreach to plan members. With a 26-year history of excellence, Intellivo proudly represents more than 200 of the country's largest health plans. 

Benefits That Support You Inside and Outside of Work 

• Comprehensive medical, dental, and vision insurance
  
• 401(k) retirement savings plan with employer match
  
• Paid time off and paid holidays
  
• Company-paid life insurance and short-term and long-term disability coverage
  
• Employee Assistance Program with counseling, financial coaching, legal resources
• Health Savings Account with company contributions for eligible employees
  
• Wellness, healthcare advocacy, and pet benefits
  
• A high-performing, collaborative culture built on ownership, accountability, continuous improvement, and meaningful impact