General Summary The Risk Manager is responsible for developing, implementing, and maintaining an enterprise-wide operational risk management framework. This role ensures that operational risks across all business lines are identified, assessed, monitored, and mitigated in alignment with regulatory expectations and the bank’s strategic objectives. The position collaborates with senior leadership and business units to embed risk awareness into daily operations and supports the CRO in advancing the bank’s enterprise risk management program. Essential Duties and Responsibilities Operational Risk Oversight Design and maintain the bank’s operational risk management framework, including risk identification, assessment, control evaluation, and monitoring. Track and report operational risk events, losses, and emerging risks; ensure timely escalation and remediation. Enterprise Risk Management Support the CRO in executing and enhancing the ERM framework, including risk appetite statements, key risk indicators (KRIs), and risk dashboards. Facilitate risk assessments for strategic initiatives, new products, and significant process changes. Manage the completion and reporting of risk assessments across the bank. Coordinate risk reporting for executive management, board committees, and regulators. Policy & Governance Maintain and update operational risk policies and procedures to ensure compliance with regulatory requirements and industry best practices. Serve as a subject matter expert on operational risk for internal stakeholders. Risk Analytics & Reporting Develop and deliver comprehensive risk reports, including operational risk metrics, trends, and scenario analyses. Assist in stress testing and concentration risk as necessary. Collaboration & Training Partner with business units to strengthen internal controls and promote a risk‑aware culture. Provide training and guidance on operational risk management practices. Regulatory & Audit Support Prepare documentation and responses for internal audits, regulatory exams, and external reviews. Ensure timely remediation of audit and regulatory findings related to operational risk. Vendor & Third‑Party Risk Oversee third‑party risk management program, including due diligence and ongoing monitoring. Assess operational risks associated with outsourcing arrangements. Incident Management Assist in the process of capturing, investigating, and resolving operational risk events and losses. Ensure root cause analysis and implement corrective actions. Internal Controls & Testing Evaluate the effectiveness of internal controls and proactively recommend enhancements. Coordinate with Internal Audit and Compliance to ensure control gaps are addressed. Education, Certifications, Experience Required: Bachelor’s degree in finance, accounting, information technology, or a related field. Required: Strong understanding of financial concepts, data analysis, and reporting. Required: Excellent problem‑solving skills with keen attention to detail. Required: Strong communication and interpersonal skills for effective collaboration and user support. Required: Strong background in risk management, internal control management, and operations. Preferred: 10–15 years of relevant work experience in financial services or risk management. Knowledge, Skills, Abilities Confidentiality – must protect customer’s financial and personal information. Communication – effective oral and written communication and public interaction skills. Multitasking & Sound Judgment – ability to manage multiple processes simultaneously, make quick and accurate decisions, and work under tight deadlines. Computer Skills/Technology – proficiency with Microsoft Outlook, Word, Excel, and PowerPoint. Work Environment Flexibility to work additional hours including nights, weekends, and holidays, as required. Typically a low‑to‑moderate noise level. High volume of person‑to‑person and telephone interactions. Fast‑paced environment. Potential job stress due to demands. No significant hazardous conditions. Physical Demands Frequently required to sit for prolonged periods. Normal vision, speech, and hearing abilities required. Mobility required to greet and assist employees and visitors. Frequently operate a computer, telephone, and other standard office equipment. Travel between all bank locations. Occasional travel outside the bank for meetings and training. Occasional lift or move up to 50 pounds. #J-18808-Ljbffr