Operational Specialist - Agent Contracting & Licensing Apply
Do you want to be part of a collaborative Agent Contracting & Licensing (AC&L) team? Are you self-motivated, able to multi-task across several responsibilities and possess high quality interpersonal skills to effectively communicate with the field and business partners? Do you lead with a growth mindset? Do you challenge the status quo and take incentive to tackle new problems? Is a culture where People Count, We Do the Right Thing, and We Hold Ourselves Accountable important to you? If so, Guardian is seeking an Operational Specialist to provide industry leading customer service to our field partners by handling inbound/outbound calls and team emails!
You are
- A focused individual who is detailed oriented, consumer centric, and can build relationships with our field partners and across the organization.
- Motivated and inspired to do whatever it takes to positively impact our field partners.
- Comfortable communicating with producers, General Agents, and agency staff via various ways (e.g., email & phone).
- Willing to take action with a strong desire and ability to learn and move quickly.
- Inquisitive to ask questions to fully learn and comprehend your work.
- Careful to use procedures and focused on the details to ensure your work is accurate.
- Thoughtful and accountable to commitments and deadlines.
- Comfortable challenging status quo and offering new ideas and solutions.
- Proactive communicator who can give and receive positive, constructive, candid feedback.
- Flexible to contribute paid overtime equitable with your colleagues, as needed.
- Highly focused on your own development and success, willing to accept stretch assignments, and create meaningful development and career plans based on your skill development needs.
You will
- Handle AC&Ls #800 to support our field partners with their contracting and licensing questions.
- Respond to all voicemails and emails within 24 hours.
- Collaborate with your team, as necessary, to assure that we are providing world class service to our customers.
- Be responsible for supporting producer contracting, licensing, appointment and FINRA registrations for the enterprise.
- Develop comprehensive knowledge of Guardians products and services.
Below are some of the tasks you will be asked to complete:
- Partner with Guardian General Agencies to educate and train staff on processes and support the maintenance of their producers credentials.
- Communicate approvals and /or requirements to all requestors.
- Update all internal systems with accurate and timely information.
- Adhere to compliance requirements by state and regulatory bodies.
- Research state credentials and requirements as necessary
- Reconcile producer appointment data with states.
You have
- Bachelors Degree or equivalent experience in a high touch customer service environment.
- Insurance industry experience is a plus.
- Skill for a consumer-centric mentality; you know what it takes to deliver exceptional Wow experiences.
- Capability to effectively communicate.
- Knowledge of insurance products and/or financial services preferred.
Location & Travel
- Bethlehem, PA
- In office 1st & 3rd Wednesday of every month
Salary Range
$41,060.00 - $61,595.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, youll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardians Purpose to inspire well-being we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
- Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
- Dental plan
- Vision plan
- Health care accounts flexible spending, health reimbursement, and health savings accounts
- Critical illness insurance
Life and Disability Insurance
- Company-paid Life and Disability insurance plus voluntary supplemental coverage
- Accident insurance
Retirement and Financial
- 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
- Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
- Flexible work arrangements (part in-person/part remote)
- Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
- Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
- Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
- Emotional well-being, mental health, and work/life resources powered by Spring Health
- Wellness programs, including fitness program and equipment reimbursement
- Child, adult, and elder back-up care support through Bright Horizons
- Adoption assistance
- College planning
- Tuition reimbursement
- Student loan assistance
- Commuter benefits in select metropolitan areas
Justice, Equity, Diversity & Inclusion (J.E.D.I.)
- Employee Resource Groups that advocate for inclusion and diversity
- J.E.D.I. certification and training programs
- Matching gifts/volunteering
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
applicant_accommodation@glic.com
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