Job Title:- Operational Support

Job Location:- South Jordan, UT (Hybrid)

Long Term Contract

Local candidates only- must send documentation with name/address

• This team does the initial fraud review before it goes to another team
• Comfortable speaking on the phone multiple times a day (looking into fraud activity)
• Supporting existing products
• Brokerage understanding, knowing brokerage products
• Understanding of different fraud types
• Produce 40-50 alert reviews per day
• Come from alerting type function, 2-3 years of alert review experience
• Identify and communicate new fraud scenarios and/or process gaps to management
• Learn other operational support functions for backup and cross-training purposes when needed
• Will be working with a variety of teams
• *** Potential to convert full time***
• 3x days a week onsite, 2 days remote

Description:

• Hybrid 3 days a week onsite
• Potential to convert

Job:

• Operational Support

The Successful Candidate Will Be Responsible For:

• Real-time review and investigation of customer account activity to detect and prevent fraud and/or abuse
• Review monetary payments that include Wire, ACH, Check, Zelle, ATM/POS and other payment alerts prior to release
• Support new product launch of Zelle P2P in the digital direct platform to review fraud events and release of payments to maintain SLA requirements
• Ensuring timeliness with required EWS/Zelle reporting standards and requirements
• Partner with multiple stakeholders as appropriate to remediate confirmed fraud events
• Maintain understanding of operational business processes, policies and systems
• Work directly with customers to review legitimacy of activity and remediate any identified unauthorized activity
• Maintain defined SLAs (Service Level Agreements) as defined by the business to minimize risk exposure
• Identify and communicate new fraud scenarios and/or process gaps to management
• Learn other operational support functions for backup and cross-training purposes when needed
• Adhere to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations

Qualifications:

• Bachelor's Degree or equivalent work experience in an area relevant to this position

Skills Desired:

• Experience working in AML, KYC or Fraud environment desirable
• Analytical, critical thinking, and decision-making skills
• 1+ years of experience in financial services industry or working knowledge of the industry
• 1+ years of professional business working experience
• Excellent communication and writing skills
• Proven organizational skills and attention to detail
• Ability to work in a team environment
• Task oriented and inquisitive in nature
• Self-motivated and able to efficiently produce results when working independently
• Ability to work in a high-pressure environment, rendering overtime as needed to address business needs
• Customer service experience is a plus

Education Level:

• Bachelor's Degree

Phone : 321-641-0093

Email: