We are looking for a dedicated Operations Analyst to join our team on a long-term contract basis in Cincinnati, Ohio. In this role, you will play a crucial part in supporting daily business operations by analyzing data, identifying areas for improvement, and facilitating seamless execution across various teams. This position is ideal for someone who thrives in fast-paced environments and enjoys using their analytical skills to drive operational excellence.

Responsibilities:
• Analyze operational data to uncover trends, pinpoint gaps, and identify opportunities for improvement.
• Develop and maintain reports, dashboards, and metrics that aid in informed business decision-making.
• Collaborate with cross-functional teams to implement workflow changes and measure their impact.
• Support initiatives aimed at optimizing processes within operations, finance, and customer functions.
• Monitor and ensure adherence to service level agreements (SLAs), key performance indicators (KPIs), and quality standards.
• Create and update documentation, playbooks, and organizational resources to support operational consistency.
• Conduct gap analyses to identify areas that require attention and improvement.
• Provide ad hoc analysis and operational support to address immediate business needs.
• Assist with reviewing documents and ensuring compliance with established standards.• 2–4 years of experience in operations, business analysis, or related fields.
• Proficiency in Excel or Google Sheets, with experience in business intelligence tools being advantageous.
• Ability to analyze data and convey insights in a clear and actionable manner.
• Strong attention to detail and excellent organizational skills.
• Demonstrated problem-solving abilities in dynamic and fast-paced environments.
• Familiarity with Agile Scrum frameworks and principles.
• Skilled in performing gap analyses to support process improvement efforts.
• Experience in customer service or call center operations is a plus.