Operations Analyst

Our client, a water technology provider, is seeking an Operations Clerk for a 12 month contract opportunity located in East Syracuse, NY. This role is fully onsite.The Operations Clerk will be responsible for assisting in data analysis, accounts receivable assistance and research, and completing standard and non-routine business processes to support branch operations. This role requires strong analytical skills to identify discrepancies, interpret data, and resolve issues accurately and efficiently.Our ideal candidate must be resourceful and self-directed, able to work independently to investigate problems, navigate multiple systems, and determine appropriate next steps with minimal supervision. A high level of curiosity and attention to detail is essential to ask the right questions, uncover root causes, and continuously improve data quality and processes.This role can support multiple business units simultaneously and is critical to ensuring proper documentation, billing accuracy, invoicing, timely payment, and resolution of customer issues and administrative matters.Role Definition and Key Responsibilities:Create and maintain safe working environment and culture within the organizationAbility to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirementsStrong collaboration with internal and external customers, with a focus on prioritizing and meeting their needs and expectationsInvestigate, analyze, and resolve accounts receivable issues and inquiries to completion, with a focus on accuracy and customer satisfactionReview, analyze, and cleanse dataActioning resolution for customer orders when purchase orders are flagged for non-complianceAble to perform non-routine tasks related to customer issues and resolutionResolves issues from 3rd party processer of customers’ orders of limited complexityEducation & Experience Requirements:High school diploma or equivalent plus 3 years of applicable work experience or Bachelor’s degree with demonstrated capability in comparable workSkill Requirements:Analytical mindset with strong problem-solving abilitiesAble to independently research and resolve discrepancies while balancing priorities and meeting deadlinesIntra-departmental communication for purpose of alignment/information sharing/guidance/leadershipAble to execute tasks with high levels of autonomy; limited guidance required for complex tasksAble to collaborate with other disciplinesAbility to understand concepts in execution, broader organizational impact, and strong organization skillsUnderstanding of general business conceptsExceptional communication skillsSolid User of standard Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint)ERP experience required, SAP highly preferredStrong understanding of typical IT business tools; adapt at learning new programs quicklyFluency in a Field Service or a CRM application like (MS Field Service or MS CRM)Pay Rate- $24.35- $25.22/ hour