Operations Associate

About the job : Phox Health is transforming shipping logistics for healthcare organizations through a next-generation software platform that connects health system pharmacies, labs, and related departments with a network of medical couriers. The company focuses on improving accountability, visibility, and patient experience by addressing common issues such as delays, lost packages, and unreliable delivery.Role Description: Operations SupportCoordinate daily market operationsVerify routes, schedules, and staffing needsCreate and track air freight shipmentsAssist with inventory tracking and replenishment (Phox Boxes, totes, etc)Maintain operational checklists and SOPsTrack key operational issues and follow through to completionBackup DriverServe as backup driver when neededCover routes during employee absencesAssist with loading/unloading vehiclesConduct company vehicle inspections and report maintenance needsEnsure route documentation is completed accuratelyMaintain company vehicle incident reportsFacility OversightConduct routine inspections of facilities and market locationsCheck cleanliness, safety, and organization standardsIdentify maintenance issues and coordinate repairsVerify equipment is functioning properlyEnsure supplies and consumables are stockedTeam SupportAssist with onboarding and training new employeesProvide coverage for operational gapsHelp enforce company policies and safety standardsCommunicate operational concerns to managementCustomer & Vendor RelationsCommunicate with contractorsResolve routine service issuesVerify contractor performance and delivery schedulesSupport customer service escalations when neededRequired:Valid driver's license with clean driving record and background checkComfortable driving delivery vehiclesStrong organization and communication skillsAbility to work independentlyBasic Excel/Google Sheets skillsPreferred:Logistics experienceOperational experienceDistribution or transportation experienceSupervisory experienceSalary: $60k