Operations & Community Manager

Who Are We?Health Business Growth Collective (HBGC) is the leading community for health and wellness professionals who want to grow their impact. We help our members expand their reach and strengthen their business and marketing, so they can focus on creating better health outcomes for their clients and patients.As part of our team, you’ll work from home, manage your own time, and collaborate with people who care deeply about the work. You’ll get the benefits of a larger company, including health care, 401K, paid vacation, training, and a health/technology monthly stipend, with the flexibility of a small team.What Does Our Ideal Candidate Look Like?Our Operations & Community Manager will be equally driven by measurable goals and meaningful impact. Like everyone on our team, you:Bring professionalism and value a family atmosphereCare more about outcomes than effort, and always act with integrityThink in processes and embrace systemsWork well on a team and excel independentlyLove learning and adapt quickly to new approachesThrive in a remote, flexible work environmentHBGC is an Equal Opportunity Employer and we welcome all applicants regardless of national origin, race, religion, color, sex (including pregnancy and sexual orientation), disability or genetic information.Your Contribution and Duties:This is a full time, exempt position ($70,000-$80,000 DOE). We are looking for an experienced Operations & Community Manager to bring order and energy to the parts of our business members feel most. One day you’ll be welcoming new members and kicking off a Challenge in our community, and the next you’ll be setting up a webinar, testing every link in a launch, or building a report that shows us how our programs are performing. You’ll partner with our marketing, program, and events teams and keep handoffs moving between them. It’s a role for someone who likes variety, thrives on follow-through, and wants their work to make a visible difference.Role and Responsibilities:Projects and follow-throughOwn small and mid-size projects from our marketing, program, mentor, and events leads, from outreach and deadlines to final filesKeep Asana tasks, owners, and due dates current so everyone sees where things standFollow up with members, speakers, and teammates on deadlines without being remindedTurn recurring work into clear SOPs that scale as we growCommunityModerate our Circle community daily and approve posts against our member guidelinesWelcome new members, spark conversations, and manage a community content calendar with marketingRun community Challenges and report engagement monthlySupport members across both Mastermind programs, host calls as needed, and share insights with our Mastermind DirectorWebinars and eventsRun webinars start to finish, from registration links, Zoom, and reminders to replays and speaker coordinationManage lead flows from webinars and events so every registrant lands in the right placePartner with our events team on retreats and six annual specialty events, including on-site support at select eventsDashboards, reporting and quality controlBe the final check before launch, proofreading sales pages and emails and testing every link and QR codeConfirm scheduled emails went out and flag any that didn’tOwn our member and program dashboards, from engagement and enrollment to sales, attendance, and launchesSend a weekly inactive-member list so mentors and our program team can follow upReconcile data monthly with our automation team when numbers don’t match or records are missingPrepare quarterly program cost and capacity reports for leadershipOnboarding and coordinationSchedule onboarding calls and answer post-sale questions so new members feel supported from day oneConnect our tech, marketing, program, and mentor teams so handoffs keep movingDirect and review the work of one or more virtual assistantsSkills Required:Proven project management skills, juggling multiple projects without missing a deadlineA sharp eye for detail. You catch the broken link, the wrong date, and the unsent email.Hands-on experience running webinars and virtual eventsExperience moderating and growing an online communityStrong spreadsheet skills, including building dashboards and spotting numbers that don’t add upClear, warm writing for members, speakers, and teammatesA self-starter who follows through and welcomes new toolsCircle, GoHighLevel, Xperiencify, Asana, or Zoom experience is a plusExperience:3+ years in operations, project management, or program coordination, ideally for an online business, membership, or coaching programExperience building and maintaining dashboards or reports that a team relies onExperience supporting in-person events or retreatsExperience in the health and wellness industry is a plusOther Requirements:Must have a reliable high-speed internet connectionMust have your own reliable computer (HBGC does not provide equipment)Must be able to sit for extended periods of time in front of a computerMay be required to travel occasionallyMay be asked to work after-hours or on weekends if a business need arisesMay be asked to perform other duties as assigned in addition to those listed aboveApplication for Consideration: To apply: https://msc3.typeform.com/to/O7ENy4U1