Operations Coordinator

Operations CoordinatorOperations CoordinatorBloomington, CA (Onsite) Full-Time Day Shift | MondayFriday, 8:00 AM 4:30 PM Compensation Range: $25 $30 per hourAbout CargomaticCargomatic is revolutionizing the transportation industry. Founded in 2013, we power local freight through the first and largest digital marketplace for local trucking. Our AI-enabled platform uses real-time data to match shippers with available drivers, improving efficiency across the supply chain. Recognized as a Built In Best Places to Work, reflecting our people-first culture and commitment to growth, collaboration, and impact.About the RoleSupport daily terminal and delivery operations in a fast-paced environment. Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams. Ensure smooth dock launches and high levels of on-time pickup and delivery performance. Provide consistent, high-quality customer and driver support. This role is onsite in Bloomington, CA and aligned to standard weekday business hours.What You'll DoProvide high-level customer service and operational supportSupport drivers and serve as a primary point of contact during daily operationsCoordinate with dock supervisors to ensure successful daily dock launchesLead and coordinate drivers to maintain on-time pickup and delivery performanceMaintain accurate driver records, including times, routes, and special handling instructionsManage KPIs, open job reports, and daily POD reconciliationOversee pickup dispatch management, including B2B and B2C assignmentsSupport key customer accounts and provide ETAs as requestedManually build jobs when required and input rate adjustmentsTrack and trace shipments to ensure service expectations are metProvide ad-hoc delivery and pickup coverage as neededAttend weekly operations meetings and support continuous improvement initiativesWhat We're Looking ForRequired QualificationsStrong written and verbal communication skillsDemonstrated experience in customer support and customer satisfactionAbility to think on your feet and problem-solve in real timeAbility to learn quickly and adapt to new tools, systems, and processesIntermediate to advanced working knowledge of Microsoft ExcelStrong analytical, organizational, and problem-solving skillsComfort working in a fast-paced environment with shifting prioritiesAbility to prioritize tasks and operate with a strong sense of urgencyPreferred QualificationsPrevious dispatch, transportation, or logistics experienceBilingual in SpanishBenefits & PerksMedical, dental, and vision coverage with multiple plan options, including HSA-eligible plansCompany-paid life insurance and short- and long-term disability coverageFlexible spending accounts and dependent care savings optionsEmployee Assistance Program with confidential counseling, legal, and financial resourcesWellness programs and benefit advocacy supportEqual Opportunity EmployerCargomatic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees