Operations Coordinator - Dispatch

Selected as a Top Workplace in Philadelphia for 16 consecutive years and headquartered in Montgomeryville, Pennsylvania, Movers Specialty Service (MSS) is seeking a full-time Logistics Coordinator to support our Account Executive team and their external contractors who provide various logistic services. The Logistics Coordinator will confirm all services requested are properly carried out with respect to time parameters, technical procedures, customer service and pricing. This position requires highly organized coordination, rapid response follow-up, superior problem solving skills and creativity to satisfy both customer needs and MSS business requirements in a high-volume work environment. Overview Essential Functions and Responsibilities: Prioritizing orders and selecting approved service providers to fulfill each order. Communicating specific order requirements with provider and scheduling service. Analyzing cost of services and assigning appropriate pricing as required. Documenting and entering order information and completing all required paperwork. Confirming appointments and services while responding to any issues. Adjusting daily orders and providing work schedules as needed in a timely manner. Establishing and maintaining positive relationships with primary service specialist. Researching and engaging new service providers as needed using a variety of resources. Conducting and recording customer feedback surveys. Updating and maintaining the service provider database as changes occur. Requirements At least one year experience in work scheduling, dispatching or high-volume customer service is desired. Logistics coordination is highly valued. Must be able to work core hours of Monday-Friday 8:00am-5:00pm or 9:00am-6:00pm EST. Basic math skills needed to determine job costing, discounting and calculating profit margins are required. Ability to obtain detailed knowledge of services and technical applications. Strong organizational skills. Excellent verbal and written communication skills. Ability to effectively work from home. In-office and hybrid is available if preferred. Associate or Bachelor’s degree desired. Strong interpersonal and relationship-building skills. Computer proficiency in MS Office is required. Advanced MS Excel skills are preferred. Ability to work in a team environment is a must. Ability to interact daily with both clients and contractors on problem solving is a must. A quiet, designated workstation free from distractions is required to ensure focus and productivity in a remote environment. Bilingual, Spanish speaking a plus. What We Offer Work from home opportunity. Time and a half for overtime. Eligible for raises, profit-sharing bonus, and year-end bonus. Advancement opportunities. Referral bonus program - once hired, refer a friend for an opportunity to earn a bonus. Employee FIRST work environment. We have been voted a Philadelphia top workplace for 16 consecutive years. Additional Benefits Medical, Prescription, Vision, and Dental. Paid time off. Holiday pay. 401(k) with a company match - Traditional and Roth options. FREE financial advisor. FREE $50,000 term life and AD&D insurances. FREE short-term and long-term disability benefits. Flexible Savings Accounts. Suite at Wells Fargo Center for Flyers games, Sixers games, and concerts. Company sponsored events - see our company's career page for details ( About MSS MSS, Inc. is a family-owned business that has delivered personalized moving-related services to the relocation marketplace since 1978. With centralized operations in Montgomeryville, PA, MSS comprises three distinct divisions: Relocation Support Services, Precision Packaging and Crating Services, and Pure Install Solutions. MSS Relocation: Partners with moving companies to provide crating and technical services to household items like appliances, TVs, complex furniture, and exercise equipment for safe transit and restored comfort to those relocating. Pure Install: Delivers customizable assembly, installation, repair, and maintenance services for healthcare, hospitality, retail, commercial, and residential needs. Precision Packaging and Crating: Offers crating and packaging solutions to a wide variety of industries for safe transportation of items like machinery, artifacts, helicopters, medical equipment, and movie props. MSS is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, marital status, genetic information or any other legally recognized protected basis. MSS is not offering visa sponsorship for this position. Additionally, a background check is required. #J-18808-Ljbffr