Are you a detail-oriented and systems-driven professional passionate about optimizing processes and fostering effective communication? Our law firm is seeking an Operations Coordinator to oversee day-to-day operations, support our team, and ensure smooth workflows across the office. This role is critical to maintaining the productivity and success of our growing team.

Location: East Greenwich, Rhode Island
Position Type: Full-Time, Monday through Friday

Key Responsibilities:

• Team Communication & Reporting
• Manage and distribute communications regarding established KPI reporting dashboards.
• Regularly monitor systems and report areas of improvement, lack of compliance with protocols, and efficiencies of existing systems and processes to leadership.
• Team Support
• Oversee phone systems and ensure effective communication workflows.
• Supervise lead management processes and ensure seamless CRM system operations.
• Office & Operations Management
• Assist with calendar management, including holiday and vacation scheduling.
• Ensure associate attorneys adhere to firm systems, processes, and policies.
• Enforce established office policies to maintain a productive and organized work environment.
• Identify and implement process improvements to enhance overall efficiency.
• Leadership Support
• Collaborate with leadership to set operational goals and track progress.
• Provide actionable insights from KPI reports to guide decision-making.
• Team Development
• Support onboarding and training of new team members to ensure adherence to firm protocols.
• Act as a resource for staff, providing guidance and troubleshooting operational challenges.

Requirements

• Bachelor's degree in business administration, management or related field preferred.
• 2+ years of experience in operations or administrative roles, preferably in a legal environment.
• Prior experience with law firm operations, sales operations, or healthcare operations a plus.

• Strong organizational and analytical abilities.

• Exceptional attention to detail and ability to adapt in a dynamic environment.

• Excellent verbal and written communication skills.

• Proactive problem-solving mindset with a focus on continuous improvement.

• Proficient in Gmail, Google Sheets/Excel, and PowerPoint.

• Familiarity with CRM systems, Tableau dashboards, and phone systems is a plus (training provided if needed).

Benefits

• A collaborative work environment where your contributions are valued.
• Opportunities for professional growth and skill development.
• Competitive salary and benefits package.