Operations/Customer Service Associate
Location: Covington, KY
Schedule: Tuesday – Saturday, 9:00 AM – 6:00 PM
Pay: $24.50–$27.50/hr (based on experience)

Crown Staffing is hiring an Operations/Customer Service Associate for a logistics company in Covington, KY! This is a full-time, temp-to-hire opportunity for someone with a background in freight forwarding, import/export coordination, and customer service.

Job Summary:

Responsible for coordinating import/export operational activities while ensuring timely communication with customers, sales, and carriers. You'll help manage freight documentation, logistics coordination, and customer service efforts.

Key Responsibilities:

• Prepare export documentation including air/ocean bills of lading

• Coordinate freight pickup with trucking companies

• Perform TSA safety checks and label freight

• Book export shipments with air and ocean carriers

• Coordinate with Customs Brokers and overseas agents

• Assist sales staff with quotes, research, proposals, and follow-ups

• Manage import documentation and customer updates

• Maintain accurate customer files and shipment records

• Conduct customer satisfaction follow-ups and handle concerns

• Update airline rates and maintain documentation standards

• Support account collections and basic billing tasks

• Perform general administrative and coordination duties as needed

Qualifications:

• High school diploma or GED 

• Experience in international freight forwarding (Air & Ocean)

• Proficiency in Microsoft Office

• Forklift safety certification preferred

• Strong math skills to calculate freight, duties, and charges

• Excellent communication and customer service skills

Ready to take the next step in your logistics career?
Apply today with Crown Staffing – Covington!