Position Details
Operations Director Apply
Job Description
Job Summary
The Operations Director is a professional who possesses the knowledge and experience to oversee all aspects of the Regional EMS and Trauma Systems, including disaster and emergency management needs of the System. The Operations Director will receive oversight from the RAC CEO/Executive Director.
The Operations Director will work with the HPP Coordinator for RAC A and RAC B, EMTF Coordinator, RAC Board, medical staff of hospital and EMS partners, hospital administration, EMS Directors, Trauma Department Heads, ancillary staff, nursing staff, and community personnel to coordinate all aspects of trauma system development and management for RAC-A.
This person will be responsible for ensuring that the Health Care Plan and its constituent components are following applicable standards of the Texas Department of State Health Services. The Operations Director will also assist the CEO/Executive Director in all aspects of fiscal management and external contract negotiations for the RAC. (Including: federal and state contracts.)
This person will also assist with new regional projects including serving as a coordinator for the pre-hospital whole blood program, and other regional projects as they occur.
Job Qualifications
Preferred Education: Degree in Nursing or Emergency Health Services.
Experience:
· At least five years of clinical and administrative experience. This experience should include:
o ability to advise and analyze issues related to organizational operations and integration with numerous groups.
o Project and program management
o grant writing experience preferred.
o active participation in professional organizations.
o ability to work innovatively in cooperative and interdisciplinary programs.
o demonstrated ability in effective communications, leadership, and professional activities.
· At least three years of recent full-time hospital nursing, pre-hospital care or other administrative experience in EMS, critical care, trauma, or emergency care.
· Ten or more years of experience as related above may substitute for an academic degree.
· Must have experience related to health care, business, governmental relations and/or public administration.
· Other prefered qualifications include:
o ability to serve as Public Information Officer/Spokesperson.
o resolve operations problems and issues.
o ability to manage financial and human interactions related to building, motivating, and maintaining an effective organization.
Knowledge and Skills
Knowledge:
o Knowledge of the overall organizational structure of the Texas EMS & Trauma System.
o Familiarity and Experience with coordination functions of the various components of the trauma system.
o Must be detail oriented and possess qualities of leadership combined with initiative and judgment.
Skills/Competencies:
o Project Management – Familiar with project management principals and application. Ability to apply project management principles effectively.
o Problem Solving – Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason. Able to function efficiently under pressure.
o Oral Communication – Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
o Written Communication – Writes clearly and concisely; Edits work; Varies writing style to meet specific needs; Presents data effectively; Able to read and interpret written information.
o Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
o Professionalism – Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
o Quality – Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
o Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with occasional change, delays, or unexpected events.
o Must show qualities of leadership, initiative, and judgment in formulating policy decisions.
o Possess strong communication and presentation skills.
o Proficiency with all Microsoft Office Suite Products
o Proficiency with using QuickBooks and general accounting knowledge.
o Knowledge of web site management.
o Familiar with and trained in ICS and general emergency management principles.
o Must be able to converse knowledgeably and grow relationships with all RAC partners.
General Accountabilities
- Participate in planning, coordinating, and evaluating the components of the Trauma System Plan.
- Facilitate planning and organizing of general membership meetings and committee meetings.
- Oversight of sub-contract services.
- Assist the Hospital Preparedness Program grant for HPP-A, HPP-B, and the EMTF project.
- Coordinate and collaborate with city, regional, and state leaders for EMS/Trauma System and Emergency Management System Development.
- Assist the CEO/Executive Director to plan for and administer the HPP contract including the distribution of funds for HPP-A, HPP-B, and EMTF project. This includes reporting to the Texas Department of State Health Services.
- Attend committee meetings and other regional meetings as required/appropriate.
- Actively participate in, and collaborate with, state and regional organizations that support Trauma System Development.
- Provide expertise and advice as requested for legislative issues related to the EMS/Trauma System at local, state, and federal levels.
- In conjunction with the CEO/Executive Director, will carry out the fiscal management of the Trauma Service Area in cooperation with the treasurer.
- Engage an independent auditor for appropriate periodic fiscal reviews as requested by the Board of Directors or required by federal or state governmental entities
- Assist the Executive Director to ensure compliance with contractual audit requirements.
- In conjunction with the Executive Director develop and implement a budget.
- Assist the Executive Director to oversee and administer projects, including but not limited to:
- Trauma Service Area web site
- Various contracts as entered into by the Trauma Service Area In conjunction with the Executive Director and Board, review and approve equipment purchases within budget guidelines.
· Work with the Executive Director to resolve complaints from constituents.
· Actively participate in, and collaborate with, state and regional organizations that support emergency management program development.
· Serve as liaison for community organizations involved in emergency management activities.
· Perform or delegates other tasks assigned by the RAC Executive Director.
- Oversee general duties of the RAC including:
- Writing letters
- Maintaining Files
- Keeping Meeting Minutes
- Tracking Inventories and Equipment
- Preparing Reports
- Attend general membership and committee meetings.
Code of Conduct
Employee follows the Panhandle RAC Code of Conduct, which are rules to guide us in our work to assure the highest standards of business ethics and compliance as follows:
- Legal Compliance: comply with federal/state laws
- Business Ethics: accurately & honestly represent the Organization and not defraud anyone of money, property or service.
- Confidentiality: Protection of confidential information
- Conflict of Interest: do not use position to profit personally
- Business Relationships: business transactions are free from offers or solicitation of gifts/favors
- Protection of Assets: preserve assets by using resources prudently and effectively
- Patient Rights: respect and support patient rights to privacy & treatment
