Our client, Ecokleen Group is in a major scale‑up phase, delivering specialist cleaning, rope access, BMU, MEWP and high‑rise façade services across the M25. With year‑on‑year growth of 30–35%, the founders are strengthening the senior team with an Operations Director who can take decisive control of delivery, elevate operational performance, and build a platform that supports sustained growth.This role is designed for someone who thrives in a fast-moving commercial environment, takes ownership of performance, and can bring the structure and discipline needed to scale a growing business. For the right leader, this role offers a credible and supported step into the Managing Director role within ~18 months.THE ROLE — LEAD, IMPROVE, SCALEYou will take full oversight of day‑to‑day operations, establishing the rigour and pace required for a multi‑service, high‑risk access business. Your focus will balance fast, commercial action with disciplined, compliant, high‑quality delivery.You will:Lead and control operational delivery across rope access, BMU, MEWP and specialist cleaning servicesDrive efficiency and margin improvement, using data, utilisation metrics and structured performance managementImplement clear operating rhythms, process discipline and ISO‑aligned standards that enhance quality, safety and predictabilityStrengthen client relationships, ensuring reliability, responsiveness and high‑standard delivery for managing agents, developers and major portfoliosBuild the operational leadership layer, setting expectations, coaching managers and creating accountability throughout the teamEnhance planning, scheduling and reporting, leveraging digital tools to improve transparency, forecasting and decision‑makingSupport commercial strategy, contributing to pricing, job costing, contract performance and tender submissionsPlay a central role in scaling the organisation, preparing systems, people and processes for a larger footprint and more complex operational modelAct as the natural succession point to MD, taking increasing responsibility for commercial leadership, strategy, P&L and organisational performanceABOUT YOU — BALANCE OF PACE AND PRECISIONYou will bring:Senior operational leadership experience in cleaning, soft FM, technical services or high‑risk accessA track record of delivering margin improvement, performance uplift and stronger contract deliveryA decisive, commercially sharp mindset with confidence to make fast, informed decisionsStrong planning, operational discipline and a natural tendency to bring structure and clarityExperience embedding processes, standards, reporting and compliance frameworksA hands‑on, low‑ego style with an ability to lead from the front while developing othersComfort working in a founder‑led, entrepreneurial business, where pace and adaptability are criticalAmbition to take full business ownership and step into Managing Director responsibilitiesWHY JOIN ECOCKLEEN?High‑growth environment where your decisions directly impact scale and performanceA business with real traction and an expanding presence across high‑rise access and specialist cleaningOpportunity to shape culture, systems and operational strategy during a key growth phaseA clear, structured and realistic MD succession plan for the right profileISO‑accredited organisation with a commitment to safety, compliance and quality