Operations Director

Barrows Connected Store helps retailers and brands create engaging digital experiences in physical stores. Our platform combines technology, content and operational support to improve shopper engagement, streamline operations and drive sales.We are looking for an Operations Director to lead the delivery of Connected Store pilots and national retail rollouts. You’ll manage the full operational lifecycle—from pre-installation planning and installation through content deployment, maintenance and continuous improvement.The ideal candidate is a hands-on operational leader with experience delivering large-scale technology deployments, managing multidisciplinary teams and building reliable vendor networks. You’ll ensure our Connected Store fleet is delivered and maintained safely, efficiently and to a consistently high standard.This role requires periodic travel for installations, site audits and vendor integrations.What you’ll doLead the operational delivery of Connected Store pilots and rollouts across multiple national retail partnersManage projects from pre-installation planning and commissioning through ongoing maintenance and performance reviewBuild, train and lead a high-performing operations team as the Connected Store network expandsCoordinate internal teams, retailers, suppliers and technical partners to ensure smooth deliveryManage vendors across digital screens, connectivity, technology, logistics, warehousing and maintenanceIdentify, onboard and evaluate new suppliers as operational needs developEnsure vendors consistently meet Barrows’ quality, service and operational standardsCreate and maintain standard operating procedures for installation, commissioning, maintenance and supportDevelop processes for asset tracking, connectivity monitoring and maintenance-ticket analysisBuild scalable hardware-replenishment, warehousing and logistics processesOversee multimedia content deployment and scheduling across the Connected Store fleetEnsure content is delivered accurately, on time and according to agreed campaign requirementsMonitor and delegate incoming maintenance tickets, ensuring issues are resolved efficientlySupport retailer API integrations and work with creative teams to improve content deliveryEnsure installations meet technical, connectivity, quality and brand standardsPlan, track and report operational budgets in partnership with FinanceIdentify opportunities to reduce costs, automate processes and improve delivery timesLead post-installation reviews and quality assessments to capture lessons and strengthen future rolloutsProvide clear progress reports, operational insights and recommendations to internal and retailer stakeholdersWhat you’ll bringA bachelor’s degree in Operations, Project Management, Engineering or a related fieldAt least 10 years of progressive operations-management experience in digital signage, retail technology, events, audiovisual installations, trade shows or a related industryA strong track record of leading large-scale installations or technology deploymentsExperience recruiting, developing and leading multidisciplinary operational teamsStrong project-management skills, with the ability to manage multiple workstreams, timelines and dependenciesDemonstrable experience managing vendors, suppliers, logistics and operational budgets at scaleWorking knowledge of hardware, connectivity, installation and maintenance processesProficiency in Microsoft Office, particularly Excel for timeline, cost and budget trackingThe ability to learn content-management systems and technical workflows quicklyStrong commercial judgement and the ability to balance cost, quality and delivery requirementsExcellent organization, attention to detail and prioritization skillsClear written and verbal communication, with strong stakeholder-management abilitiesA proactive, solutions-focused and hands-on approachThe ability and willingness to travel periodically