Operations Director

Barrows Connected Store helps retailers and brands create engaging digital experiences in physical stores. Our platform combines technology, content and operational support to improve shopper engagement, streamline operations and drive sales.

We are looking for an Operations Director to lead the delivery of Connected Store pilots and national retail rollouts. You’ll manage the full operational lifecycle—from pre-installation planning and installation through content deployment, maintenance and continuous improvement.

The ideal candidate is a hands-on operational leader with experience delivering large-scale technology deployments, managing multidisciplinary teams and building reliable vendor networks. You’ll ensure our Connected Store fleet is delivered and maintained safely, efficiently and to a consistently high standard.

This role requires periodic travel for installations, site audits and vendor integrations.

What you’ll do

\n
• Lead the operational delivery of Connected Store pilots and rollouts across multiple national retail partners
\n
• Manage projects from pre-installation planning and commissioning through ongoing maintenance and performance review
\n
• Build, train and lead a high-performing operations team as the Connected Store network expands
\n
• Coordinate internal teams, retailers, suppliers and technical partners to ensure smooth delivery
\n
• Manage vendors across digital screens, connectivity, technology, logistics, warehousing and maintenance
\n
• Identify, onboard and evaluate new suppliers as operational needs develop
\n
• Ensure vendors consistently meet Barrows’ quality, service and operational standards
\n
• Create and maintain standard operating procedures for installation, commissioning, maintenance and support
\n
• Develop processes for asset tracking, connectivity monitoring and maintenance-ticket analysis
\n
• Build scalable hardware-replenishment, warehousing and logistics processes
\n
• Oversee multimedia content deployment and scheduling across the Connected Store fleet
\n
• Ensure content is delivered accurately, on time and according to agreed campaign requirements
\n
• Monitor and delegate incoming maintenance tickets, ensuring issues are resolved efficiently
\n
• Support retailer API integrations and work with creative teams to improve content delivery
\n
• Ensure installations meet technical, connectivity, quality and brand standards
\n
• Plan, track and report operational budgets in partnership with Finance
\n
• Identify opportunities to reduce costs, automate processes and improve delivery times
\n
• Lead post-installation reviews and quality assessments to capture lessons and strengthen future rollouts
\n
• Provide clear progress reports, operational insights and recommendations to internal and retailer stakeholders
\n

What you’ll bring

\n
• A bachelor’s degree in Operations, Project Management, Engineering or a related field
\n
• At least 10 years of progressive operations-management experience in digital signage, retail technology, events, audiovisual installations, trade shows or a related industry
\n
• A strong track record of leading large-scale installations or technology deployments
\n
• Experience recruiting, developing and leading multidisciplinary operational teams
\n
• Strong project-management skills, with the ability to manage multiple workstreams, timelines and dependencies
\n
• Demonstrable experience managing vendors, suppliers, logistics and operational budgets at scale
\n
• Working knowledge of hardware, connectivity, installation and maintenance processes
\n
• Proficiency in Microsoft Office, particularly Excel for timeline, cost and budget tracking
\n
• The ability to learn content-management systems and technical workflows quickly
\n
• Strong commercial judgement and the ability to balance cost, quality and delivery requirements
\n
• Excellent organization, attention to detail and prioritization skills
\n
• Clear written and verbal communication, with strong stakeholder-management abilities
\n
• A proactive, solutions-focused and hands-on approach
\n
• The ability and willingness to travel periodically
\n