Operations DirectorDo you want to elevate your professional and personal growth?Chick-fil-A Summerville and Chick-fil-A Goose Creek's Leadership Development Program, Elevate, evolved from Operator Chris Walker's passion for developing leaders and guiding people to get "wherever it is they want to go in life." A teacher at heart with nearly 25 years of entrepreneurial success, Chris has honed the art of building leaders and equipping them with sharpened acumen for positive influence, innovation, and balanced business practices.By empowering leaders and allowing them to oversee and "own" dynamic business experiences, they are able to craft personalized, unique stories showing real responsibility. Likened to a learning laboratory, this $24 million restaurant organization is the perfect setting to accelerate growth, solve real-world leadership challenges, and create transferable skills for any industry. This proven apprenticeship model has resulted in the launch of eight Chick-fil-A Franchisees (Owner/Operators), four Chick-fil-A Corporate Staff members, and countless entrepreneurial/advanced career opportunities beyond our brand.As a director in our stores, you will be working with one of the top leadership teams in the company. We have been honored with awards for sales growth, profitability, guest experience, quality, and expense management strategies. We remain outliers in the company by focusing on innovation, recruiting high-performing leaders, and upholding uncompromising standards.Position OverviewThe Operations Director is responsible for the actions of the team and the overall reputation of the business. They play a pivotal role in our ability to achieve excellent operational execution, uphold a remarkable environment, and maintain balanced profitability. Many who are attracted to this position desire to become a Chick-fil-A Owner/Operator, run a small business, develop leadership skills, or pursue a long-term role within our local stores. We are recruiting for a results-oriented individual who desires to be part of a high-performing business and team. The Operations Director position is the first step into management within our organization.QualificationsAbility to troubleshoot, problem solve, and make quick decisions on a daily basisSet goals and motivate a team towards achieving those goalsProven ability to recognize strengths and passions in othersDesire to develop people of all ages and skill levelsAbility to work in a fast-paced, high volume environmentExcellent communication (verbal and written), interpersonal, teamwork, and leadership skillsDedicated to customer serviceProven leadership skillsDesire to grow and be developed as an individualStrong business acumenDemonstrated ability to manage multiple projects and prioritize timeProven ability to drive an area of business and achieve significant results with minimal supervisionComputer proficiency including email, Microsoft Suite applications, and data analysis reportsAdditional Information: This role requires a one year minimum commitment to working evenings for the 2-11pm shift. This experience prepares an individual for a potential daytime position in the future. This position is based on a 45-hour work week.ResponsibilitiesEnsure proper Chick-fil-A training and standards are taught and maintained resulting in 98% or above in Deloitte evaluations and a 1 in Ecosure evaluationsLead weekly Team Leader meetings to discuss performance metrics, develop leaders, and communicate relevant business needs and informationKeep store in like-new condition through equipment and facilities maintenanceEnsure a balanced profit approach through intentional focus on labor, food cost, and IPOMaintain 82% or above in key Customer Experience Monitor (CEM) categoriesPartner with the Human Resources department to interview and select top talentCoach and develop Team Members, Team Leaders, and Person-In-Charge (PIC)Build talent pipelines within the team, recognizing and developing individuals with leadership potentialProvide fair, objective, and constructive performance feedbackBuild team culture and moraleRequirementsBe at least 18 years of age1-3 years of leadership experienceBe willing and able to work a flexible scheduleHave the ability to lift and carry 10-65 lbs on a regular basisHave the ability to stand for long periods of timeBachelor's degree preferredBenefitsCompetitive salaryPaid vacation and sick leaveMedical insurancePaid leadership training and development opportunitiesHigh emphasis on work-life balanceThis job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.