Operations Dispatch / Scheduling Coordinator

About Us:Diamond is one of the Midwest’s leading concrete sawing companies, delivering high-quality services across multiple satellite locations. With a strong commitment to safety, efficiency, and customer satisfaction, we provide our staff with superior equipment, innovative technology, OSHA-certified training, and a safe, welcoming, and positive teamwork environment. Our values of integrity, respect, excellence, and leadership create a culture where you can thrive and contribute to yours and our company's success.About the Role:We’re looking for a Operations Dispatch/Scheduling Coordinator to lead the nerve center of our daily field operations. This role is the glue between our clients, field crews, and project management team—handling everything from incoming job requests to real-time crew adjustments. If you love keeping things organized, solving puzzles on the fly, and making sure the right people are in the right place at the right time, keep reading.Key Responsibilities:Client Communication & IntakeBe the first point of contact for client calls, texts, and emails about job requests, changes, or updatesGather all relevant job information (location, scope, timing, access, equipment, contacts, etc.)Log and track job requests using scheduling softwareCommunicate job setup daily with Project Managers for planning and prioritizationJob Planning & AssignmentAssign operators based on skillsets, certifications, client familiarity, workload balance, and performanceMaintain real-time, and shared job scheduleAlert Project Managers to any scheduling gaps, conflicts, or upcoming equipment needsScheduling & LogisticsBuild efficient daily/weekly schedules by geography and crew availabilityCoordinate with the Project Managers on operator prep, saws, trucks, and material needsConfirm site access, client readiness, and operator availability a day in advanceDistribute the finalized schedule to operators the evening beforeReal-Time Operations ManagementMonitor crew check-ins and manage issues like delays, no-shows, or onsite problemsRework schedules quickly when jobs change unexpectedlyKeep the Project Managers in the loop on daily field conditions, incomplete scopes, or client concernsRelay the Need to Review Jobs to the Project Manager as a standing operational priorityThe role also encompasses regular responsibilities related to data management coordination, and customer service.What You’ll Need:Dispatching, scheduling, or coordination experience (construction/field service is a plus)Strong communication and multitasking skillsAbility to think critically and act quickly in a fast-moving environmentFamiliarity with scheduling software and digital communication toolsA no-nonsense approach to getting work done, with the patience to deal with curveballsWhat We Offer:Competitive pay and benefitsTight-knit team company environmentReal responsibility with room to growAn inside look at running daily ops in a great company but rewarding industry