Operations Engineer - Triage Operations

ContractTotowa, NJ (Shifting Schedule) Job Description:You’ll join a collaborative, dynamic, and innovative team that provides 24x7x365 coverage for Client’s technology environment. You’ll work closely with teams across Engineering, including application developers, systems engineers, Incident Management, and Site Reliability Engineers.You’ll play an important role in incident response and in the design, implementation, automation, and support of operational procedures across the platforms that make up Bloomberg’s computing environment. You’ll also have opportunities to contribute to projects that improve reliability, reduce operational toil, modernize tooling, and evolve the processes used by Triage Operations.Responsibilities: Improve operational efficiency by identifying opportunities for automation, standardization, and process improvementUse strong technical, troubleshooting, multitasking, and interpersonal skills to help drive incidents through investigation and resolutionProactively investigate issues using logs, metrics, dashboards, dependency information, and other available telemetryWork effectively both independently and collaboratively in a fast-paced environmentDevelop, maintain, and improve runbooks, procedures, and other technical documentationIdentify recurring operational problems and work with Engineering and SRE teams to drive long-term improvementsStay current with evolving technologies and identify tools and strategies that can improve automation, troubleshooting, and operational efficiencyLearn and adopt new workflows and technologies as the Triage Operations Engineer role continues to evolveCommunicate clearly during incidents, providing useful technical findings and status to partner teamsRequirements: 2+ years of relevant experience in computer operations, production support, systems administration, SRE, or a related technical fieldExperience working with Unix/Linux environments, including RHEL, Ubuntu, or similar distributionsAn understanding of datacenter infrastructure, distributed systems, and data communicationsA degree in Computer Science, Engineering, Mathematics, or a related field, or equivalent practical experienceExperience using AI productivity and agentic tools such as Claude, ChatGPT, or CopilotExperience with orchestration and configuration-management technologies such as Salt or Ansible, with Salt experience preferredStrong written and verbal communication, interpersonal, and customer-service skillsWorking knowledge of Jira and software development lifecycle (SDLC) conceptsExperience performing and automating day-to-day systems administration tasksScripting or programming experience using Shell, Python, or similar languagesExperience using observability, log-analysis, metrics, and visualization platforms such as Grafana or Humio (CrowdStrike Falcon LogScale)Familiarity with development, automation, and management tools such as GitHub, Artifactory, Chef, Ruby, or similar technologiesAn interest in using automation and AI to reduce operational toil and improve incident response