Operations Manager, Auto Loan Processing

About the Role Operations Manager, Auto Loan Processing – responsible for day‑to‑day operations of the Auto Loans Onboarding team, ensuring KPI attainment, leading associates and associate managers, and collaborating cross‑functionally. Key Responsibilities Manage and oversee the daily operations of the Auto Loans team, ensuring efficient and effective workflows and processes. Help develop and implement strategies to optimize team performance and achieve department goals and targets. Monitor team performance metrics and KPIs, identify areas for improvement, and implement corrective actions as needed. Collaborate with other departments, including Product, Engineering, Learning & Development, and Quality Assurance, to ensure seamless operations and adherence to company policies and procedures. Prepare and present reports and updates on team performance, including key metrics, trends, and areas of improvement to senior management. Work closely alongside the Head of Auto Loans, Workforce Management, and Finance to ensure staffing conditions are being optimized. Minimum Qualifications Excellent communication skills, both written and verbal, with the ability to effectively communicate with team members and senior management. Strong analytical and problem‑solving skills with the ability to identify issues and develop thoughtful, data‑driven solutions. Preferred Qualifications 3+ years of people leadership experience in an operations environment. 2+ years of people management experience demonstrating strong leadership and interpersonal skills, with the ability to motivate and inspire others to achieve their full potential. Location Columbus, OH – East coast time zones. In‑Office Requirements Required to work from the Easton, OH office 2 days per week. Travel Requirements Minimal travel; occasional in‑person collaboration sessions. Pay Range Base salary: $79,000—$109,200 USD (location dependent). Benefits Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly. Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually. Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only). Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada. Health Savings Account contributions from Upstart for eligible plans (US only). Income protection benefits, including life insurance and disability coverage. Paid time off, sick leave, and company holidays, in line with local requirements. Paid family and parental leave to support caregiving and major life moments (duration varies by country). Family‑centered benefits to support fertility, parenthood, and caregiving needs. Employee Assistance Program (EAP) offering mental health support and life‑centered resources. Financial wellness resources, including access to financial planning tools and a financial concierge service (US only). Annual wellness allowance to support your physical and emotional well‑being and personal development. Annual productivity allowance to invest in relevant tools and resources you need to do your best work. Connection and community through team events, all‑company updates, and employee resource groups (ERGs). On‑site perks, including catered lunches and fully stocked micro‑kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026). Equal Opportunity Employer Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. Reasonable Accommodation If you require reasonable accommodation in completing an application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please email . #J-18808-Ljbffr