Operations Manager

Location: Scene 75 Cleveland, OH
Position Type: Full Time

Company Overview:

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.

Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave.

As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long-term career, there’s a spot for you here.

Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone’s contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond.

If you’re service-minded, motivated, and ready to be part of something fun and meaningful, we’d love to meet you. Join Five Star Parks & Attractions and help us deliver safe, clean, unforgettable fun to the communities we serve every single day.

Job Summary:

We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations.

Accountabilities:

• Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.
• Maintain accurate records of employee attendance and performance metrics on a daily basis.
• Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.
• Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.

Principal Duties and Responsibilities:

• Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.
• Implement strategies to enhance team performance, safety protocols, and customer service initiatives.
• Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.
• Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards.
• Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations.
• Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.

Skills/Competencies Required:

• Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.
• Excellent attention to detail and a commitment to operational excellence.
• Passion for hospitality and delivering exceptional customer service.
• Effective time management skills and the ability to prioritize tasks in a fast-paced environment.
• Strong communication skills, with the ability to motivate and inspire a diverse team.

Education, Qualifications, and Experience:

• Must be at least 21 years of age.
• Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
• Must have at least one year of management or supervisory experience.
• Experience in Restaurant/Food & Beverage Management is required.
• Must be able to work weekends and holidays.
• Must be able to work up to 45 hours per week, available every weekend.
• Able to stand for long periods of time.
• Able to lift 39lbs unaided.
• Valid driver’s license required.
• Authorized to work in the United States.

Five Star Parks Benefits Overview

At five star parks, our comprehensive benefits package is designed to support the well-being, growth, and long-term success of our team members. We offer competitive compensation, health coverage , flexible work arrangements, and opportunities for professional development - all aimed at prioritizing what matters most to our employees. Full-time employees are eligible for a wide range of benefits including medical insurance, HSA, dental, vision, life insurance & AD&D, Aflac supplemental plans, and participation in our 401(k) retirement plan after one year of service and meeting age requirements. Generous time-off policies, including paid time off and sick leave, help ensure a healthy work-life balance. Part-time employees may also enroll in Aflac plans and are eligible for the 401(k) plan once they meet the one-year service and age eligibility criteria.

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

Five Star Parks & Attractions participates in the E-Verify program.

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