Operations Manager

Company Summary:Lindenmeyr Munroe is a fifth-generation, family-owned company founded in 1859. We are the leading independent provider of paper, packaging, wide format, and facility solutions in the U.S., offering a comprehensive selection of products and services. With local sales teams, inventory, and transportation, we prioritize accessibility and exceptional service for our customers. As part of Central National Gottesman Inc., a global leader in the forest products industry, we bring the strength of a worldwide organization to our local operations.Job Title: Operations ManagerLocation: Charlotte, NCReports to: General ManagerDepartment: OperationsPosition Summary:The Operations Manager at Lindenmeyr Munroe plays a key leadership role in overseeing day-to-day operations across customer service, warehouse, and office functions (excluding sales). This individual is responsible for motivating teams, ensuring operational processes are followed, optimizing resources, and driving continuous improvement to support efficiency, profitability, and compliance.This role serves as the central liaison between local facility operations and corporate departments, including HR, Safety, Procurement, Inventory, and Finance.Key Responsibilities:Leadership & Team ManagementDirectly oversee customer service representatives, warehouse staff, and office personnel.Motivate and lead teams by promoting a positive work culture and ensuring accountability.Participate in hiring, onboarding, and training in partnership with HR.Provide ongoing support, coaching, and development for employees.Serve as a liaison between staff and upper management to ensure alignment and clear communication.Facility & Safety OversightMaintain the facility to meet corporate standards, coordinating vendor services as needed.Lead the local implementation of the Corporate Safety Program in collaboration with Safety Leaders.Promote and support corporate wellness initiatives within the facility.Inventory & ProcurementCoordinate with Corporate Inventory Managers to monitor inventory levels and turns.Develop strategies to reduce aging inventory and improve turnover.Oversee the Procurement team to ensure timely and accurate inbound inventory activities.Lead the coordination and execution of annual physical inventory.Customer Order ManagementManage the day-to-day operations of the Customer Service team.Oversee the end-to-end order process, ensuring accuracy, timely billing, and effective issue resolution (shortages, credits, returns).Work with warehouse and drivers to optimize delivery efficiency and route planning.Maintain and manage customer rebates.Finance & Accounts PayableSupervise the Accounts Payable function to ensure timely billing and supplier payments.Monitor RNV reports and maintain standards to achieve supplier discounts.Analyze departmental budgets and recommend cost-saving strategies.Technology & ReportingUtilize BI tools (e.g., Phocas) to monitor key metrics, analyze data, and drive decision-making.Identify and correct ERP system errors; ensure data accuracy and operational continuity.Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams).HR & Payroll CoordinationOversee onboarding and orientation for new hires.Monitor and approve timecards, PTO requests, and other payroll-related activities.Ensure adherence to company policies and HR procedures.Qualifications:Minimum 5 years of experience in operations management, preferably in distribution or logistics.Strong leadership, organizational, and communication skills.Proven experience in managing cross-functional teams and process improvement.Familiarity with supply chain and inventory management best practices.Experience working with ERP systems and business intelligence tools.Ability to analyze and act on operational and financial data.Core Competencies:Results-driven mindsetCollaborative leadership styleAttention to detail and operational efficiencyProblem-solving and decision-makingAbility to multitask and manage shifting prioritiesEqual Opportunity EmploymentLindenmeyr Munroe is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis protected by law. Employment decisions are made based on qualifications, merit, and business needs.Seniority LevelEntry levelEmployment TypeFull-timeSkillsSalesNegotiationCommunication