Marketplace 4 Insurance is an innovative provider in the insurance sector, dedicated to delivering exceptional coverage options and service to our clients. As we continue to grow, we are looking for a dynamic Operations Manager to join our leadership team and oversee the day-to-day operations of our agency. This role is essential in ensuring that our agency runs smoothly while maintaining high levels of customer satisfaction and operational efficiency.  

• Oversee daily operation of the insurance agency, ensuring processes are efficient and effective. 

• Implement operational strategies to drive efficiency and maximize satisfaction. 

• Lead, mentor, and develop a team of customer service representatives and insurance agents. 

• Monitor performance metrics and ensure that teams meet compliance and regulatory standards. 

• Manage and optimize workflows to improve client service delivery. 

• Collaborate with other departments to align operations with overall agency goals. 

• Stay updated on industry trends and regulatory changes to ensure best practices. 

• Ensure a high level of employee engagement and team morale.  

Requirements

• Bachelor’s degree in business administration, management, related field or similar years of experience. 
• Minimum of 5 years of experience in the insurance industry, with at least 2 years in a management role. 
• Strong knowledge of insurance operations, products, and compliance. 
• Excellent leadership, communication, and interpersonal skills. 
• Proficient in data analysis and performance metrics. 
• Ability to hance multiple priorities in a fast-paced environment. 
• Proficiency in using agency management systems and CRM software. 
• Must have active Property & Casualty Insurance license.  
• Must work on-site