Our business has evolved enormously over the last 17 years, from 18-year-old Matt at his parents’ home to the multi award‑winning, multi‑million pound, industry‑leading company we are today. We’re proud to be the most in‑demand and highest‑rated events company in the country – and we plan to keep it that way. That reputation and demand means we’re growing fast and our operations team is growing too. We’re looking for an Operations Manager with a ‘whatever it takes’ mindset that owns their role and does whatever it takes to ensure the operations runs smoothly. You can read more about how we do things here, but if you’re someone who brings the fun, owns your bit and plays for the team, you’ll probably love it here. About the Role: Operations Manager Our operations team takes everything that the Sales Team wins and makes it happen – brilliantly, every time. We’re looking for someone to sit at the heart of the action and join the team alongside our Operations Director, Alex and Operations Assistant, Hannah to support a team with more events than ever and an increasingly complex schedule. You will work closely with Hannah to own the scheduling, logistics and crew operations that keep Clownfish firing on all cylinders. From the moment a contract is signed to the moment the last van leaves the venue, your job is to make sure everything in between is planned, resourced and executed to our 5* standards. You will also work alongside Alex H to ensure that the job is being done in the most efficient way possible. This is a high‑ownership, high‑energy role. There are a lot of moving parts, last minute changes, clients changing their minds and unexpected delays and issues. If that excites you rather than scares you – read on. We’ll teach you how to fit in around here and encourage you to flourish – it’s been the Clownfish way since 2009. What a Day Might Look Like: This role is primarily office‑based with some warehouse and occasional on‑site presence. Delivery Team Scheduling (40%) Implementing and overseeing complex event scheduling for the delivery team. Managing timings, locations, shift types and suitability for both events and warehouse days. Supporting the Operations Director with solving complex scheduling challenges and constantly finding better ways to do things. Part‑Timers Management & Scheduling (20%) Building and maintaining regular part‑time crew (including hiring) to support the business all year round. Ensuring part‑time team are sufficiently trained for the jobs they’re scheduled on. Sub‑Hire Coordination and Transport Logistics (20%) Hiring in equipment as and when required to fulfil our sales orders. Renting and allocating vehicles and team transport. Other Key Responsibilities (20%) Occasional purchasing: ordering supplies and stock needed to support the operation. Health & Safety: working alongside Alex H and our H&S consultant to ensure safe working in the warehouse and on site. Systems & Processes: ensuring our software, team records, training guides and PAT certificates are properly maintained (and sometimes built from scratch). Development: always asking ‘is there a better way?’ – thinking, researching and implementing meaningful change. What We’re Looking For: We need someone with the full package – commercially sharp, deeply organised, emotionally intelligent and relentlessly improvement‑focused. Here’s what that looks like in practice: A ‘no resistance’ personality – a lean‑in attitude to the inevitable frictions of the role: sales taking on more orders, clients changing their minds, unexpected delays and being part of an ambitious team. A ‘whatever it takes’ mindset – owning your role completely and doing what’s needed to keep operations smooth and maintain our 5‑star reputation. Commercial acumen – the ability to spot and make cost/time efficiencies within a complex schedule. Strong communication and interpersonal skills – ability to interact effectively and kindly with full‑timers, freelancers, part‑timers and suppliers. Excellent organisational and time management skills – with the ability to prioritise tasks and meet event deadlines. A highly meticulous mind – strong attention to detail with the ability to multitask across many moving parts simultaneously. Obsessed with marginal gains – constantly finding the 1% improvement. This isn’t an easy‑going job. Flexibility – willingness to extend hours as required by the operation, including occasional weekend work in peak periods (days off in lieu given). A heart of gold – emotional intelligence to truly ‘serve’ the hard‑working delivery team and part‑timers, supporting them with genuine care. Problem‑solving and sound decision‑making skills – especially under time pressure. Thorough use of organisational tools – particularly our asset/crew scheduling software, Rentman. Reports to: Operations Director. Schedule: Mon‑Fri, standard business hours – flexibility required on event days. Location: Office‑based, with Fridays WFH after onboarding. Occasional on‑site on events throughout Greater London. Bonus: Annual profit share if company targets are hit. Holiday: 33 days, including 8 bank holidays. #J-18808-Ljbffr