Operations Manager

Employment: Full-time

Manage daily air and ocean freight operations, ensuring shipments move efficiently, customer requirements are met, and the team delivers consistent service and financial performance.

Responsibilities

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• Lead import and export operations across air and ocean freight.
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• Manage workloads, staffing, training and team performance.
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• Oversee shipment execution, documentation, customs coordination and delivery.
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• Resolve service issues, delays and escalations with customers and suppliers.
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• Monitor operational costs, shipment profitability, billing accuracy and KPIs.
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• Maintain relationships with carriers, agents, customs brokers and transport providers.
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• Ensure adherence to applicable regulations, customer requirements and company procedures.
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• Improve processes, productivity and service quality.
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• Support sales with pricing, operational planning and customer onboarding.
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• Report operational and financial performance to senior management.
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Requirements

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• Demonstrated operations experience within international freight forwarding.
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• Previous responsibility for managing a team.
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• Strong understanding of air and ocean freight, import and export procedures, and shipment documentation.
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• Commercial awareness and experience managing costs and profitability.
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• Strong organisation, communication and problem-solving skills.
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• Experience using freight management systems; CargoWise experience preferred.
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• Ability to manage competing priorities in a fast-paced environment.
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