SERVPRO's former Franchise of the Year, Team Wall is looking for our next great hero! Who are we? Feel free to check us out: Are you a results‑driven leader passionate about operations, people, and processes? Join SERVPRO Team Wall as our Operations Manager in our Metro Pittsburgh East office! The Operations Manager leads and motivates the mitigation division and supports the reconstruction division to ensure the success of SERVPRO Team Wall’s full‑service model, revenue and profit growth, customer satisfaction, and staff development. They are responsible for overseeing and managing the production process in mitigation, ensuring that projects are completed efficiently, on time, and meeting the required quality standards. They play a crucial role in coordinating the various stages of production, from planning and scheduling to monitoring the workforce and managing resources. What You’ll Do Lead daily mitigation operations and support reconstruction workflows Drive job conversion, labor efficiency, and gross profit performance Partner with leadership to execute strategic and operational goals Manage WIP meetings, resources, schedules, and production metrics Ensure process adherence, quality standards, and accurate job costing Coach, train, and develop Production Managers and field staff Oversee equipment, vehicles, warehouse operations, and maintenance Champion customer satisfaction and service excellence Travel for storm response when needed What We’re Looking For A strong leader who can motivate teams and align them with company goals. Experience in operations or project management, preferably in restoration, construction, or related fields. Excellent communication, problem‑solving, and decision‑making skills. A proactive mindset and a passion for continuous improvement. Why SERVPRO Team Wall? Be part of a fast‑growing, people‑focused company. Work in a collaborative and supportive environment. Opportunities for professional growth and leadership development. Company Benefits 401k +matching Medical/Dental/Vision Generous PTO policy All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever. #J-18808-Ljbffr