What You Will Do As the Operations Manager, you will be the primary steward of program logistics and information, and ensure smooth program operation. You will be responsible for all pre-trip communications with our customers, primarily school groups. You will accurately and efficiently manage pre-trip paperwork collection, communicate program logistics, and coordinate with other campus departments including Education, Sales, Facilities, and Food Service to ensure a seamless customer experience. This is a full time, year-round, non‑exempt position scheduled for a Monday‑Friday work week. This position takes place at our campus in the Golden Gate National Recreation Area, and requires regular attendance on site. This is not a remote position. Your Primary Job Will Be To Communication Communicate regularly with teachers, school administrators, and trip coordinators to determine logistics and to set expectations for learning and overall outcomes for our Environmental Science programs. Conduct weekly informational phone calls with Group Coordinators, track and send multiple emails to over 200 school groups a year, and train new Group Coordinators on how to prepare their chaperones for a NatureBridge experience. Address risk management concerns with clients/vendors and coordinate necessary modifications. Administrative Manage online registration, Salesforce portals, and the Program Information drive. Lead innovation and maintenance of our Customer Relationship Management (CRM) tools. Provide the Operations Team with administrative support, onboarding/offboarding personnel, and maintaining current operations manuals. Ensure smooth program implementation by refining, developing, communicating, and supporting logistics systems. Support the Operations Team to maintain a comfortable and welcoming campus for all NatureBridge customers. Participate in weekly cross departmental meetings and monthly meetings with National and other campus Operations teams. Perform all other duties as assigned. Other Provide support to the Education team, including collaborating with Education Managers on weekly meetings, annual hiring processes and staff training. Perform duties of the Evening Team members when needed. Assist other departments as needed (kitchen, education programs, facilities, national office, or help with special events, etc.). Compensation $25/hour Medical, dental and vision insurance Option for a 403(b) retirement plan with employer match after six months Generous paid vacation, training days and sick leave Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more Who You Are We are looking for candidates who have: Relevant administrative, operations, or educational experience. Organized and able to balance competing logistics between programs while maintaining attention to detail. Written and verbal communication and customer service skills. Able to communicate complicated logistical information to multiple groups. Capable of working as part of a collaborative team; maintains positive working relationships with staff and guests. Strong problem‑solving skills; able to make decisions independently while meeting the needs of multiple stakeholders. Demonstrated commitment to equity and inclusion in the workplace. We especially encourage you to apply if you are a member of (or have extensive experience working with people from) any communities that are impacted by the historic and current system of oppression that has limited access to environmental education, or the outdoors in general. Demonstrated office experience, ability to manage and communicate information quickly and accurately. Experience with Google Suite of apps (Calendar, Gmail, Sheets and Docs) and database management or Customer Relationship Management program (CRMs). Internet and e‑mail experience required. If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets. Employment eligibility is contingent on successful completion of a background check. Why should you join the NatureBridge team? We are a mission‑driven organization that values your contributions and supports you in making a positive impact on young people and the environment. You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment. You want to be part of an organization that is invested in growth, self‑examination, and creating equitable and inclusive environments for staff and participants. How To Apply NatureBridge is an Equal Opportunity Employer. Submit your resume and 3 references to our Online Career Portal. Please answer the application questions instead of submitting a cover letter. #J-18808-Ljbffr