Operations Manager - Security

Operations Manager - Security Job Locations: US‑LA‑Metairie Requisition ID: 2026‑1582178 Overview Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide a sense of purpose. You will work in a dynamic, welcoming, and collaborative workplace, contributing to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring an Operations Manager who will be a central leader in ensuring successful delivery of security services across assigned client sites. The role oversees frontline hiring, staffing, scheduling, training, and operational compliance while serving as a critical support and escalation point for employees and clients. The Operations Manager will champion high‑quality service, workforce stability, and operational consistency by proactively addressing performance concerns, maintaining contractual staffing levels, and building strong client relationships. Responsibilities: Manage selection and placement of new security professionals, including first‑line supervisors; design and implement career development and performance improvement plans; evaluate low‑performing employees for replacement, upgrade or transfer. Make initial job offers and job transfers using company forms and procedures, offering rates, schedules and benefits in alignment with contract requirements; maintain and publish weekly Open Post List and actively manage job openings within the division. Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times; ensure schedules are properly maintained and updated regularly. Ensure all positions are staffed according to contract requirements and manage branch overtime through proper scheduling and staffing; maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions. Maintain proactive contact with Security Professionals to ensure effective utilization, proper training, and readiness for placement; review “No Hours Report” with HR weekly and disposition employees on “no hours” status within three weeks. Receive weekly timesheets, update WinTeam schedules as needed, and run weekly payroll according to company procedures; ensure accurate record‑keeping and resolve payroll discrepancies promptly. Follow all company timekeeping policies, meal‑and‑rest period breaks, and conduct weekly audits of timekeeping records to ensure accuracy. Process requests for final paychecks, anniversary bonuses and other pay‑related issues; represent the company in unemployment hearings, workers’ compensation hearings, union meetings, state agency activities, depositions, and other liability matters. Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner; document and follow up according to company standards. Initiate termination procedures for voluntary and involuntary separations; execute termination meetings and complete all follow‑up documentation. Maintain high employee morale and low turnover through effective communication and timely problem resolution; enforce post‑specific policies and procedures through proper training. Qualifications (Must Have): High School diploma or equivalent. Current driver’s license (for company or personal vehicle use). Licensing required by state or local laws as applicable. Minimum of three (3) years of leadership experience in a high‑volume workforce environment, preferably in the protective service industry. Experience building and developing teams. Leadership skills that foster teamwork, innovation, agility, client relations, and achieving desired results. Ability to maintain a profitable book of business through cross‑collaboration and results‑oriented problem‑solving. Proficiency in web‑based applications and computer systems, including Microsoft Office and BI tools for metrics analysis, reporting, automation, and presentations. Dynamic networking skills and commitment to safety and trust by participating in local community, client, and industry events. Basic understanding of financial principles, budgeting, and financial reporting; ability to interpret simple financial data to support decision‑making. Preferred Qualifications (Nice to Have): College degree in criminal justice, business administration, or a related field. Experience managing a dispersed workforce in a multi‑location operation. Law enforcement, military, and/or contract or proprietary security services, or facility management experience. American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification. Previous payroll, billing, and scheduling experience. Aptitude with security systems; CCTV, Access Control, and badge administration. Graduate of a certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer). Benefits: Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance. Eight paid holidays annually, five sick days, and four personal days. Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is paid out only where required by law. Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, visit: #J-18808-Ljbffr