Operations Manager - State Farm Agent Team Member

Benefits Opportunity for advancement Paid time off Training & development 401(k) 401(k) matching Free food & snacks You May Be a Great Fit as an Operations Specialist at Leslie Gilley Insurance Agency Process-oriented mindset with a high level of accuracy and attention to detail. Ability to perform well in high-pressure environments while maintaining service quality. Ability to effectively prioritize incoming requests and ensure timely follow-up and resolution. Location Address 6427 W. Highway 146, Ste. 1, Crestwood, KY 40014 Job Summary The Operations Specialist manages behind-the-scenes service activities to ensure smooth operations and strong service outcomes. This role supports office workflow, handles underwriting-related questions, and coordinates task delegation to ensure timely completion. The ideal candidate thrives in fast-paced environments, demonstrates strong critical thinking, pays close attention to fine details, and effectively manages high-pressure situations while maintaining accuracy and efficiency. Responsibilities Oversee and coordinate behind-the-scenes operational service activities to support daily business needs. Maintain and optimize office workflow to ensure tasks move efficiently through the proper channels. Address underwriting questions by researching, interpreting requirements, and providing accurate support to internal and/or external stakeholders. Prioritize incoming requests and rapidly delegate task assignments based on urgency, complexity, and deadlines. Monitor ongoing work progress and ensure follow-through on delegated tasks. Apply critical thinking to troubleshoot issues, identify gaps in processes, and propose improvements. Follow and improve standardized processes to ensure consistency, compliance, and quality outcomes. Maintain high attention to detail in documentation, data handling, and communication. Collaborate with relevant teams (e.g., underwriting, customer service, claims, operations, sales) to ensure coordinated execution. Assist with process documentation, reporting, and workflow improvements as needed. Qualifications Proven experience in operations support, underwriting support, or a similar role. Strong organizational skills with the ability to prioritize effectively and manage multiple tasks simultaneously. Excellent communication skills (verbal and written). Strong critical thinking and problem-solving abilities. Proficiency with office tools and systems (e.g., Microsoft Office/Google Workspace, ticketing or workflow tools). #J-18808-Ljbffr