JRN: #2858

Our client, a fast-paced, high-growth firm, is seeking a strong Operations Manager to oversee day-to-day business functions and drive efficiency across the organization. This individual will serve as a key partner to leadership, ensuring workflows are optimized, teams are aligned, and operations run seamlessly across multiple departments. This role is ideal for someone who is both strategic and hands-on.

Responsibilities:

• Oversee daily operations across multiple business lines, ensuring consistency and efficiency
• Manage team performance, including accountability to KPIs and overall productivity
• Identify gaps and implement process improvements across workflows and systems
• Develop and maintain SOPs, ensuring best practices are followed firm-wide
• Monitor pipeline activity, workload distribution, and case/project flow
• Partner with leadership on reporting, analytics, and operational strategy
• Oversee internal systems and tools, ensuring accurate tracking and usage
• Facilitate cross-functional communication and alignment between teams
• Support hiring, onboarding, and team development efforts
• Maintain a structured, professional, and solutions-oriented environment
• Uphold a high standard of client experience and internal operations

Requirements:

• 3–7+ years of operations or management experience (professional services environment preferred)
• Strong leadership presence with the ability to manage and motivate teams
• Process-driven with a track record of improving efficiency and scalability
• Highly organized, analytical, and solutions-oriented
• Comfortable operating in a fast-paced, high-volume environment
• Experience with CRM or case management systems (Filevine or similar a plus)

Compensation:

• $75,000 – $120,000 base, depending on experience
• Performance-based bonus potential
• Benefits and 401(k) offered

Location: Hybrid. West Los Angeles, CA.