Operations ManagerThe Operations Manager is responsible for the day-to-day operations of our facility located in West Chicago. The Operations Manager works directly with subcontractors, helps with scheduling residential project installations, and reports directly to the Director of Residential Operations. The Operations Manager also services customers, coordinates subcontractor schedules, assists with ordering materials, and helps prepare materials for delivery to job sites. This role, along with the Operations Assistant, is one of the primary contacts for residential customers when they have questions or concerns while crews are on their property installing.Key focus areas for this role are:Scheduling installation dates with customersScheduling material deliveries as well as communicating adjustments to project timelines to customers and internal teams as requiredAssisting with maintaining material inventory at their locationScheduling and communicating with subcontractor crewsRecruiting new independent contractors, assisting with onboarding of contractorsManage team of 1-2 Operations Assistants to complete the tasks of calling in JULIE utility locates, updating CRM with changes to project budgets based on project performance, customer contact, communication with Finance and Customer Service Teams.The Operations Assistant is responsible for supporting the operations department and embraces a culture committed to delivering the Peerless Promise: Quality, Service & Integrity.Role and ResponsibilitiesReviewing new projects for accuracy, evaluating needs/requirements, and making necessary preparationsHelping to coordinate incoming and outgoing deliveriesTaking inventory of materials and ordering additional materials as necessaryContacting customers to schedule installation, as well as if installation dates need to be adjusted or rescheduled due to weather or other scheduling complicationsCreating shop tickets and load sheets for materials needed for installationCollecting and tracking crew invoicesUsing internal CRM to record all communication and project tasksMaintaining a clean and orderly facilityRequired SkillsA self-starter able to work with minimal supervision and guidanceAbility to effectively prioritize tasksHighly organizedEffective problem solvingAbility to communicate professionally and respectfullyExperience working with and resolving customer issues and concernsExperience managing subcontractor crewsAbility to navigate difficult conversations effectively and respectfully with customers and internal team membersProficient in relevant computer applications: Google Suite, Salesforce (or comparable CRM system)Ability to excel in a fast-paced environmentSelf-motivated to achieve daily responsibilitiesWillingness to learn and grow within our organizationPreferred SkillsPrevious experience in the fence industryBilingual in SpanishBenefits:Full-time employees are eligible for the following insurance benefits:MedicalDentalVisionVoluntary Life/AD&DLong-Term DisabilityShort-Term DisabilityOther Benefits:Critical Illness & Accident coverageIdentity Theft protectionLegal Aid401(k) plan with annual company match