Operations Manager

About this role

The RSC Operations Manager oversees and directs the Retail Support Center operational departments and exempt staff to maximize safety, quality, productivity, and employee relations.   

What You’ll Do  

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  Oversee activities directly related to warehouse operations. 

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  Establish and implement departmental policies, goals, objectives, and procedures, conferring with senior leadership, staff members, and others within the organization as necessary. 

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  Review financial statements and reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. 

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  Determine staffing requirements, along with conducting and/or overseeing the interview process. Make hiring decisions and oversee training of new employees. 

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  Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Plan and direct activities of others. 

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  Create developmental opportunities for direct reports, as well as their subordinates.  

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  Establish processes to ensure the highest quality and most efficient deliveries to Ace retailers. 

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  Actively pursue succession planning for self and subordinates. 

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Ace Hardware is committed to promoting and maintaining a safe, healthy and injury-free environment for all team members.  This is our number one priority, and we will support programs and initiatives that focus on this commitment.  It is critical that all team members take responsibility for their safety as well as the safety of others to ensure that Ace Hardware is a world class safety organization. 

What you need to succeed: 

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  Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role. 

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  Be an active participant in contributing to a successful safety culture in the facility. 

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  Bachelor’s Degree or related field or equivalent professional experience. 

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  Proven management experience in a distribution, logistics, or manufacturing environment.

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  Ability to analyze and logistically manage a distribution workforce, including both exempt and non-exempt employees, regarding safety, quality, and productivity. Profit and loss and financial analysis skills.

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