Operations Project Manager|Services

Responsibilities Strategic Planning and Execution: Partner with leadership and cross‑functional teams to develop programs and projects to create and improve KLA Service processes and infrastructure to drive business strategies. Cross‑Functional Coordination: Coordinate project schedule and strategies with other project owners. Interface with KLA Services functional teams: New Products, Technical Support, Install, Supply Chain, Marketing, Sales, and across KLA’s manufacturing, product divisions, and quality teams. Process Improvement: Identify, develop, and implement systems and process improvements to optimize, enhance efficiency, and reduce operational overhead. Conduct end‑to‑end process modelling, identify improvements, understand dependencies between complex processes and systems, and hand‑offs. Technology and Tools Optimization: Advocate for and oversee the implementation of AI tools and systems to improve operational efficiency. Program and Initiative Leadership: Manage activities for the program project plan, track achievements, create and track critical metrics, manage scope, schedule, and budget, and provide structured reporting to executive leadership. Work closely with and influence multi‑functional and subject‑matter experts’ teams. Change Agent: Drive process changes across the organization using change management standards and methodologies. Leadership Development: Participate in mandatory mandatory\, mandatory mandatory not mandatory mandatory mandatory not mandatory etc. Travel: Up to 25% travel domestically and internationally. Preferred Qualifications PMP Certified. Experience with Customer Relationship Management, quality control systems, and methodology (DMAIC, Six Sigma). Experience with Service delivery of capital equipment. Experience with use of AI/LLM tools. Exposure to Enterprise Systems CRM, SAP, ECO management. Ability to work across multiple time zones with a geographically dispersed team. Minimum Qualifications 5 years of related experience with a bachelor’s degree; or 3 years and a master’s degree; or equivalent work experience. Base Pay Range: $167,400.00 - $284,600.00 Annually Primary Location: USA-CA-Milpitas-KLA Benefits: KLA’s total rewards package includes participation in performance incentive programs and eligibility for additional benefits including medical, dental, vision, life, voluntary benefits, 401(k) with company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement, development and career growth opportunities, financial planning benefits, wellness benefits and an employee assistance program (EAP), paid time off, paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Equal Opportunity Employer: KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr