Summary: This role involves managing work orders, handling customer interactions across multiple channels, and maintaining records through Excel. The ideal candidate will be organized, proficient in Microsoft applications, and customer-focused.

Position Info:

• Title: Operations Specialist
• Client: American Water
• Duration: 12 Months
• Location: 100 Walter A. Gaines Way Lawnside, NJ
• Work Mode: Onsite

Responsibilities:

• Create and manage work orders to ensure timely task execution.
• Conduct investigative work to resolve issues effectively.
• Update and maintain Excel spreadsheets for accurate record-keeping.
• Interact with customers via phone, email, and in person to address inquiries and provide assistance.

Skills/Qualifications:

• Proficiency in Microsoft applications, including Excel and Outlook.
• Strong customer service skills, with the ability to communicate effectively across multiple channels.
• High School Diploma.
• Valid Driver's License.