Summary: The position involves managing customer interactions, creating work orders, and maintaining Excel spreadsheets. The candidate will handle inquiries via phone, email, and in person, ensuring accurate data entry and task tracking. Strong communication and customer service skills are essential.

Position Info:

• Title: Operations Specialist
• Client: American Water
• Duration: 12 Months
• Location: 100 Walter A. Gaines Way Lawnside, NJ
• Work Mode: Onsite

Responsibilities:

• Create and manage work orders based on customer calls and inquiries.
• Investigate and resolve issues, providing updates as needed.
• Update and maintain Excel spreadsheets for tracking purposes.
• Handle customer interactions via phone, email, and in person.
• Ensure accurate and timely data entry for work orders.

Skills/Qualifications:

• Proficiency in Microsoft Applications (Excel, Outlook).
• Strong customer service and communication skills.
• High School Diploma required.
• Valid driver's license required.