Operations Specialist

Operations SpecialistFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.The RoleThe Operations Specialist role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store operations in order to facilitate a seamless customer experience. An Operations Specialist plays a key role in supporting company and management initiatives/direction while ensuing adherence to the policies and procedures as outlined by the organization.What You'll DoPartner with Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.Take ownership of inventory and stock managementEnsure maximization of storage and capacity in all product and supply categoriesManage investigation and rectification of inventory discrepanciesLead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle countsEnsure timely and consistent communication and follow up for all store maintenance issuesServe as store expert in core operational systems, educate store staff and troubleshoot technology issues in partnership with the corporate IT TeamWork with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processesHave proper understanding of BOH/FOH IT systems, including POS transactionPartner with store management to resolve customer service issuesManage customer repairs, dry-cleaning, and alterations programsMeet store and metric goalsEnsure brand mission is brought to life and introduced to everyone that walks into our storeMaintain a knowledge and understanding of all policies and proceduresConsistently act within the core values of rag & boneIdentify opportunities to support the team in delivering best in class customer service through extensive product knowledge and operational ownershipContribute to a positive, fun, professional, productive, and team-oriented store atmosphereRules we live by | Rules you live byThe Customer Rules 1-2 years of prior work experience in a retail stock, logistics, operations, or management positionBe a Good Human - Be original, be authenticHave No Fear - Innovate, solve problemsOwn Every Decision - Work together, get resultsQuality Matters - Be disciplined, be competitiveMake S**t HappenAvailability RequirementsThe Operations Specialist role is full-time and requires open availability, including weekends.BenefitsPaid Time OffClothing AllowanceGenerous Employee DiscountPaid Parental LeaveMembership to Calm and access to other wellness benefitsMedical, dental, vision and ancillary benefits401krag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.