We are looking for an experienced Operations Specialist to join our team in City of Industry, California. This contract-to-permanent position is ideal for a motivated, detail-oriented candidate with a strong background in import operations and customer service. The role requires a proactive individual who can manage complex shipments, collaborate with cross-functional teams, and ensure exceptional service delivery.

Responsibilities:
• Monitor and process customer orders for both international and domestic shipments, ensuring timely delivery and cost efficiency.
• Provide detailed shipment updates and status reports to customers, agents, and overseas branch offices.
• Handle a high volume of shipments, optimizing processes to improve operational efficiency.
• Collaborate with the Operations Team and Operations Manager to support key functions and resolve issues.
• Address and resolve customer complaints or problems promptly and effectively.
• Negotiate with suppliers, vendors, agents, and customers to maintain strong business relationships.
• Offer guidance and leadership to the Operations Team, sharing expertise to foster growth and teamwork.
• Demonstrate a positive and collaborative attitude while contributing to team success.• Minimum of 1 year of experience in import operations or customer service.
• Proven ability to manage high volumes of shipments efficiently.
• Strong problem-solving skills with the ability to resolve issues quickly and effectively.
• Excellent communication skills for liaising with customers, agents, and vendors.
• Team-oriented mindset with a commitment to collaboration and shared success.
• Ability to develop and maintain positive relationships with stakeholders.
• Detail-oriented approach to ensure accurate and timely processing of shipments.