Operations SupervisorAn Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.Essential Functions:1. ManagementWork effectively with store management and store crewsSupervise the store's crew through assigning, directing and following up of all activitiesEffectively communicate information both to and from store management and crews2. Customer ServiceAssist customers with their questions, problems and complaintsPromote CVS customer service culture. (Greet, offer help, and thank)Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customersProvide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)Maintain customer/patient confidentiality3. Merchandise/PresentationPrice merchandiseStock shelvesSupport the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandiseSupport the planning, execute the display and maintenance of off-shelf merchandiseRequired Qualifications:Deductive reasoning ability, analytical skills and computer skills.Advanced communication skills, supervision, and influencing skillsAbility to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arisePreferred Qualifications:Experience as a retail supervisorEducation:High School diploma or equivalent preferred but not required.Anticipated Weekly Hours: 40Time Type: Full timePay Range: $17.00 - $26.00Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.