Operations Support ManagerAt Byrne, we foster a culture built on teamwork, excellence, and professionalism. Our greatest strength lies in the exceptional talent and dedication of our team members across every part of the organization. We value their contributions and ensure they're recognized, rewarded, and compensated in ways that reflect their impact and expertise.Pay and BenefitsSalary Range $125,000 - $180,000 per yearCompetitive bonus programsMedical, Dental, Vision benefits available day 1 of employmentSupplemental benefits available on day 30 of employmentEligible for 401 (k) with a company match available on day 90 of employmentEducational Support via tuition reimbursement and scholarship programWork Shift and Location6750 Benedict Road W East Syracuse, NY 130573156 Byrne Hollow Crossing Cortland, NY 13045275 Cortland Avenue Syracuse, NY 132022394 US Rte 11 LaFayette, NY 13084Job OverviewThe Operations Support Manager plays a key role in executing assigned Operations tasks. This includes overseeing daily operations activities to ensure cost-effective operations and maintained service level agreements.Key ResponsibilitiesOversee daily Processing, Filling, and Packaging operations, including scheduling, and routing as directed.Supervise and support the Operations team, providing training and development opportunities.Collaborate with distribution, logistics, sales, and customer service teams to ensure timely and accurate delivery of products.Ensure all Operations activities comply with federal, state, and local regulations, as well as company policies.Track and analyze Operations metrics to identify areas for improvement and implement corrective actions, ensuring cost-effective operations.Address and resolve any Operations-related issues or complaints from customers.Notifies others of mechanical malfunctions to increase productivity and equipment capabilities, and begins to identify areas where operators can assist in resolving concerns.Aids and supports all production functions as assigned by manager to ensure Service Level Agreements (SLA) are maintained and adjusted as needed.Compliant with all legal requirements concerning SQF, NY State, and FDA.Min. QualificationsBachelor's degree in engineering and/or operations.Minimum of 5 years of experience in Operations preferably in the dairy or food industry.Strong leadership and team management skills.Excellent communication and interpersonal skills.Ability to analyze data and make informed decisions.Knowledge of industry regulations and compliance standards.Headquartered in LaFayette, Byrne is a Central New York-based dairy company with a legacy spanning over 90 years. Its operations include an extended shelf-life (ESL) and ultra-high temperature (UHT) pasteurization plant in DeWitt, as well as an ESL manufacturing facility in Cortlandville. Byrne also maintains warehouse facilities in Syracuse and East Syracuse, along with a dedicated ice cream center in Syracuse. As a recognized industry leader, Byrne continues to drive innovation at the forefront of dairy processing and product development.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.