Operations Systems Planner

Operations Systems PlannerRadial is the pre-eminent B2C and B2B eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.Role Summary:The Warehouse Operations Systems Planner ensures the fulfillment center has the system support, processes, and training required to achieve operational objectives; coordinates between systems, fulfillment center, and operations teams to develop and maintain detailed functional requirements and operational process flows; prioritize and manage the delivery, functional testing, and implementation of new functionality and enhancements; manage and validate data integrity; and analyze and evaluate key performance indicators (KPIs) to identify opportunities for continual improvement within the operation and system functionality.Responsibilities:Responsible for WMS system set up, configurations and launching of new clients.Work with WMS (Logiwa, Manhattan Active) and OMS (Pipe 17) for trouble shooting and resolving warehouse management system (WMS) and warehouse control system (WCS) issuesResponsible for system set up, configurations and launching of new clients.Interact directly with clients regarding WMS/WCS needs, and providing updates during client and operational meetings.Must understand system configurations as it relates to and impacts client billingMonitors all conveyance and automation systems to ensure proper workflowAssist in testing for system modifications and walk through the process operationally prior to install.Documents all system changes, exception reporting for all warehouse functions, root cause analysis and problem solvingCreates detailed SOPs for any changes to physical/systemic setup driven by the business.Leads and executes project work as well as client requests (promos, quality and inventory checks, slotting updates, research)Creates/updates slotting matrix used by Wave Planners to aid in making proper replenishment transactionsMonitors aged inventory transactions and investigates as neededWork Change Carrier (orders that need to be re-rate shopped interfaced to the WMS)Research and assist with sku issues to include auditing item profiles and on hand inventoryAssist IT and Maintenance with operational sorter issues involving trays, chutes, scanners, and system.Assists with systems user set up, password resets, trainingAll other duties assigned by supervisor or manager.Qualifications:High School diploma or GEDExperience working with Logiwa and Manhattan Active WMS AND Pipe 17 OMS reporting and troubleshooting preferred.Experience, 2-4 years of experience in warehouse, distribution, or manufacturing environment, working with conveyor sortation and other automationVerbal skills/knowledge to describe specific conveyor areas to vendor/maintenance team should replacement parts be needed/installedSQL experience preferred.Computer Skills MS Office Suite with a strong focus on Excel reporting, and e-Mail etiquette required.Must be able to lift 50 lbs.Travel: This position is not remote. Travel up to 10%.Benefits: Opportunities to develop and explore career advancement Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding Family planning coverage, including Fertility & Adoption benefits 401K matching after 6 months with immediate vesting Generous PTO Educational assistance and more!Hours: Monday to Friday 8:00am - 5:00pm. Must be available to work additional hours as needed.Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.