Operations Tech level 2-MSP

About the RoleStaffing Delivered is recruiting an Operations Technician – Level 2. The Operations Technician supports multiple client environments through remote support, onsite projects, and infrastructure work. The role calls for strong technical skills, disciplined documentation, and flexibility in a fast-paced MSP setting.Responsibilities- Provide Tier 1/2 technical support, with escalation to Tier 3 issues as needed, across multiple client environments- Administer Microsoft 365, including user management, licensing, Exchange, SharePoint, and Teams- Manage identities and devices using Entra ID / Azure AD, Intune, and RMM tools such as NinjaOne- Troubleshoot network issues involving switches, firewalls, access points, and VLANs- Manage and resolve tickets in a professional ticketing system within established SLAs- Support end users with remote tools such as ScreenConnect, SplashTop, TeamViewer, or AnyDesk- Perform onsite work, including device setups, rack builds, structured cabling, and hardware replacements- Document all work in ITGlue, including resolution notes, runbooks, and step-by-step guides- Participate in an on-call rotation and travel to client sites as neededRequired Qualifications- Experience supporting a multi-client environment; MSP experience strongly preferred- Tier 1/2 help desk or technical support experience- Proficiency in Microsoft 365 administration and Entra ID / Azure AD- Working knowledge of networking fundamentals and troubleshooting- Experience with at least one professional ticketing system (ConnectWise, Autotask, ServiceNow, NinjaOne, or similar)- Experience with remote support tools- Consistent practice of documenting work, and willingness to learn ITGlue or a similar knowledge base platform- Valid driver's license and reliable transportation- Ability to lift and move equipment over 50 lbs- Flexibility and adaptability in an unpredictable, client-driven environmentPreferred Qualifications- Unifi or Meraki networking experience- Firewall configuration experience (Fortinet, WatchGuard, or equivalent)- ITGlue documentation experience- BDR/backup platform experience (Datto, Acronis, or similar)- Cybersecurity knowledge, including RBAC, conditional access, MFA, and phishing response- MDM platform experience- Structured cabling and rack build experience- Windows Server, VMware, or Hyper-V build or configuration experience- Written documentation or training materials that others have usedLocationOn-site in the Germantown, WI area, with travel to client sites. Candidates within about 30–40 minutes of Germantown are preferred.Compensation & Benefits- [Pay range]- [Benefits]- [Schedule]