R&D Operations Technician

Job Title: R&D Operations Technician

Location: Acton, MA
Duration: 3 months – potential conversion to FTE
Pay: $38.83/hour on W2
Work Arrangement: Onsite

Job Description:

We are seeking an R&D Operations Technician II to support R&D teams by managing devices, equipment, materials, inventory, and operational requests. The ideal candidate is a natural leader with strong customer service skills, excellent communication, and the ability to work independently and take ownership of tasks from start to finish.

Key Responsibilities:

• Prepare, configure, deploy, recover, and maintain R&D devices, equipment, and materials.
• Manage asset, inventory, assignment, location, and lifecycle records.
• Receive shipments, verify contents, label/tag assets, and maintain organized stockrooms using 5S principles.
• Perform inventories, audits, reconciliations, and discrepancy resolution.
• Provide basic troubleshooting, configuration, and access support; escalate issues when required.
• Coordinate equipment repairs, calibration, maintenance, and replacements.
• Manage support requests, communicate status and delays, and ensure timely completion.
• Create and maintain SOPs, how-to guides, and operational documentation.
• Provide excellent customer service to R&D teams and cross-functional partners.

Requirements:

• High School Diploma/GED with 4+ years of relevant experience, or Associate/Technical degree with 2+ years of relevant experience.
• Strong customer service, communication, organization, and problem-solving skills.
• Demonstrated leadership qualities and ability to work independently.
• Experience with inventory, asset management, technical support, R&D, laboratory, or engineering operations preferred.
• Ability to learn new systems, applications, and workflows quickly.
• Proficiency with common office and documentation tools.
• Ability to lift and safely handle up to 30 lbs.

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.