Optical Associate

Full Time - Monday - Thursday 8am - 6pm
About Medical Eyeglass Center (MEC)

At MEC, we partner with leading medical/ophthalmology practices to provide patients with high-quality vision care and eyewear services. Our employees work directly inside medical offices, helping patients select and fit eyewear while creating a positive, professional experience. We pride ourselves on accuracy, customer service, and a patient-first approach that sets us apart.

Position Overview

MEC is seeking a skilled, patient-focused Optical Associate to join our team. In this position, you’ll play a key role in the successful operation of the optical dispensary, deliver outstanding service, and work closely with both patients and clinic staff. This is a great opportunity for someone who enjoys combining technical expertise with patient care in a supportive and professional setting.
What You’ll Do
•    Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
•    Accurately process and complete orders through MEC’s point-of-sale systems.
•    Maintain detailed records of prescriptions, orders, payments, and insurance claims.
•    Review and track lab orders to ensure timely and accurate completion.
•    Submit insurance claims, post payments, and follow up on outstanding receivables.
•    Dispense prescription and non-prescription eyewear (and contact lenses where applicable.)
•    Assist patients with eyewear adjustments, repairs, and cleaning.
•    Maintain frame inventory, keeping displays organized, clean, and fully stocked.
•    Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
•    Support in-office promotions and marketing materials.
•    Build positive working relationships with providers, technicians, and administrative staff.
•    Maintain a professional and welcoming environment for patients and staff.
What We’re Looking For
•    A friendly, professional, and patient-focused personality.
•    Ability to read and interpret spectacle prescriptions (and contact lenses where applicable).
•    Skilled in eyewear fitting, adjustments, and repairs or willing to learn.
•    Strong customer service and sales skills, including handling objections.
•    Clear and professional verbal and written communication.
•    Proficiency with MS Excel, email, and insurance portals (preferred).
•    Strong organization and time management skills.
•    Team-oriented with the ability to build effective relationships.
•    Attention to detail and problem-solving mindset.
•    Receptive to feedback and committed to continuous learning.
Requirements
•    High School Diploma or GED
•    Minimum 6 months of experience in optical
•    Knowledge of frame adjustments and frame repairs
•    Experience taking accurate measurements (PD, seg height, optical center)
•    Familiarity with optical lab processes and lens types (single vision, bifocal, progressive)
•    Experience reading lenses using manual lensometer
•    Ability to handle insurance eligibility checks and authorizations
•    Strong attention to detail and accuracy when filling prescriptions
•    Ability to multitask in a fast-paced environment
•    Basic computer skills and experience with EHR or optical POS systems
Job Type: Full-time
Benefits:
•    401(k)
•    Health insurance
•    Dental insurance
•    Vision insurance
•    Life insurance
•    Employee discount
•    Paid time off
•    Referral program

Compensation details: 18-25 Hourly Wage

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